Call Centre Recruiter BANK

FTLEE Fortrea Clinical Research Unit Ltd; Leeds; On-site; GBP 18,000 - 24,000; Part time

Job summary

Fortrea's Clinical Research Unit in Leeds is seeking an enthusiastic, customer-focused individual to handle inbound and outbound calls with potential study participants. The role involves screening participants, collecting medical history, and booking screening appointments on a bank (0-hours) basis according to clinic demand.

You will enter participant data into our database, explain study information, and coordinate with the screening team.

Qualifications

• GCSE or O level standard.
• Knowledgeable in computer programs (e.g. word processing).
• Strong attention to detail and high degree of accuracy.
• Strong written and verbal communication skills.
• Ability to follow precise directions and read from a script.
• High degree of professionalism and customer service.

Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Telephone screen potential participants against the requirements for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Liaise with screening department as and when needed.
• Cross train across other areas of the department as needed.
• May attend outreach programs to recruit participants.
• Escalate any concerns or problems to senior members of the team as appropriate.
• Performs other related duties as assigned.

Skills

Customer service

Call centre

Communication skills

Attention to detail

Education

GCSE/O level

Tools

Word processing

Job description

Job Overview:

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey. Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants. This is a Bank (0-hours) position, where work is offered based on clinic demand.

Summary of Responsibilities:

• Receiving and placing calls from and to potential study participants.


• Enter medical history and demographic information from potential study participants into computerized database.


• Communicate study information to potential participants.


• Telephone screen potential participants against the requirements for each study.


• Schedule screening appointments for potentially qualified participants.


• Confirm screening appointments.


• Liaise with screening department as and when needed.


• Cross train across other areas of the department as needed.


• May attend outreach programs to recruit participants.


• Escalate any concerns or problems to senior members of the team as appropriate.


• Performs other related duties as assigned.

Qualifications:

Educated to GCSE or ‘O’ level standard. Knowledgeable in computer programs (e.g. word processing). Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills. Ability to follow precise directions and read from a script. High degree of professionalism and customer service.

Experience (Minimum Required):

1 – 2 years in customer service or call Centre. Knowledge of medical terminology preferred.

Physical Demands/Work Environment:

Regularly required to sit. Must be able to see (distinguish colors) and hear to meet the job requirements. Must have excellent command of the English language in both oral and written form at all locations. Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day. Must be able to work a flexible schedule including evenings and weekends.

Learn more about our EEO & Accommodations request here.

Didn’t find what you were looking for? Join our Global Talent Network to stay connected with Fortrea, drive innovation and contribute to our mission of advancing life-saving therapies for patients worldwide. Follow us and stay updated about Fortrea on LinkedIn, Facebook, X, Instagram, YouTube and Glassdoor.

At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence. Regardless of your role, we're all family, working together to achieve extraordinary results. At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.