Call Centre Recruiter BANK

Fortrea; Leeds; On-site; GBP 12,398,000 - 17,909,000; Part time

Job summary

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey. This Bank (0-hours) position covers answering inquiries about study participation, scheduling screenings, and data entry for potential participants.

Candidates should have GCSE-level education, strong English communication, and the ability to follow scripts with accuracy. Prior customer service or call centre experience is preferred and a flexible schedule including evenings/weekends may be required.

Qualifications

• Experience in customer service or call centre preferred.
• Strong written and verbal communication in English.
• Good computer skills and ability to follow scripts precisely.

Responsibilities

• Handle public inquiries about study participation by phone or email.
• Schedule screening appointments for potential participants.
• Enter participant information into the database accurately.
• Provide study information and screen potential participants against requirements.
• Support the screening department and escalate issues as needed.

Skills

Customer service

Call centre

Attention to detail

English proficiency

Education

GCSE level

Tools

MS Word

Job description

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.

Job Overview

Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants. This is a Bank (0-hours) position, where work is offered based on clinic demand.

Summary Of Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Telephone screen potential participants against the requirements for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Liaise with screening department as and when needed.
• Cross train across other areas of the department as needed.
• May attend outreach programs to recruit participants.
• Escalate any concerns or problems to senior members of the team as appropriate.
• Performs other related duties as assigned.

Qualifications

• Educated to GCSE or ‘O’ level standard.
• Knowledgeable in computer programs (e.g. word processing).
• Strong attention to detail and high degree of accuracy.
• Strong written and verbal communication skills.
• Ability to follow precise directions and read from a script.
• High degree of professionalism and customer service.

Experience (Minimum Required)

• 1 – 2 years in customer service or call Centre.
• Knowledge of medical terminology preferred.

Physical Demands/Work Environment

• Regularly required to sit.
• Must be able to see (distinguish colors) and hear to meet the job requirements.
• Must have excellent command of the English language in both oral and written form at all locations.
• Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
• Must be able to work a flexible schedule including evenings and weekends.

Learn more about our EEO & Accommodations request here.