Clinical Trials Call Centre Recruiter (Bank 0h)

FTLEE Fortrea Clinical Research Unit Ltd

Leeds

On-site

GBP 18,000 - 24,000

Part time

14 days+

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Job summary

Fortrea's Clinical Research Unit in Leeds is seeking an enthusiastic, customer-focused individual to handle inbound and outbound calls with potential study participants. The role involves screening participants, collecting medical history, and booking screening appointments on a bank (0-hours) basis according to clinic demand.

You will enter participant data into our database, explain study information, and coordinate with the screening team.

Qualifications

GCSE or O level standard.
Knowledgeable in computer programs (e.g. word processing).
Strong attention to detail and high degree of accuracy.
Strong written and verbal communication skills.
Ability to follow precise directions and read from a script.
High degree of professionalism and customer service.

Responsibilities

Receiving and placing calls from and to potential study participants.
Enter medical history and demographic information from potential study participants into computerized database.
Communicate study information to potential participants.
Telephone screen potential participants against the requirements for each study.
Schedule screening appointments for potentially qualified participants.
Confirm screening appointments.
Liaise with screening department as and when needed.
Cross train across other areas of the department as needed.
May attend outreach programs to recruit participants.
Escalate any concerns or problems to senior members of the team as appropriate.
Performs other related duties as assigned.