Clinical Team Secretary

Nottinghamshire Healthcare NHS Foundation Trust; Edingley CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare service provider is seeking an experienced administrative professional to join the Nottingham Psychotherapy Unit. This role involves managing clinician diaries, processing referrals, and handling various queries from GP practices and patients. The ideal candidate will possess a high attention to detail, excellent communication skills, and the ability to work efficiently both independently and in a team environment. This position offers an opportunity to contribute significantly to healthcare delivery and patient care.

Benefits

In-house occupational health services

Staff counselling services

Health and Wellbeing support

Qualifications

• Experience in administrative support within healthcare.
• Strong organisational skills and ability to prioritise tasks.
• Familiarity with handling patient records and queries.

Responsibilities

• Manage diary and appointments for clinicians.
• Process referrals and respond to email enquiries.
• Take minutes in meetings and handle telephone calls.

Skills

Diary management

Message taking

Attention to detail

Communication skills

Team collaboration

Tools

Hospital database RIO

Job description

The Nottingham Psychotherapy Unit is part of the Psychological Therapies Service, with several teams across Nottinghamshire. We work with people experiencing issues such as severe anxiety, depression, post-traumatic stress disorder, obsessive‑compulsive disorder, complex trauma etc, in a number of different ways. To work alongside a small administrative team, within psychological therapies service. Provide cover in the absence of colleagues and where service demands, which may include cover at other sites.

To undertake office duties including diary management, accurate message taking, opening and distributing mail, operation of brought forward systems, dealing with telephone calls including all enquiries, typing documents, clinical letters and appointments, using hospital database RIO, updating information and overseeing waiting lists. Photocopying, collating of documents and electronic filing as well as general administration support services.

The responsibilities for this vacancy are wide ranging and varied, dealing with queries from GP practices, patients and our Local Mental Health Teams. The post requires an experienced secretary with the skills and qualifications to meet the needs of the role. It would be suitable for someone who has a high attention to detail and can work within a team as well as on their own and the ability to prioritise. You will be processing referrals to our service, supporting clinicians with all aspects of administration for the effective running of the service, clinical letters, handling incoming and outgoing calls, attending and taking minutes, organising appointments, responding to email enquiries, processing patient prescriptions, diary management and supporting the service reception and greeting patients.

TeamNottsHC comprises over 11,000 dedicated colleagues who MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire’s biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee‑led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in‑house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.