Clinical Team Administrator / Receptionist

Tees, Esk and Wear Valleys NHS Foundation Trust; Birtley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust in Chester Le Street, Durham, is recruiting a full-time Clinical Team Administrator / Receptionist (37.5 hours) for the North Durham Early Intervention in Psychosis Team. You will welcome service users, answer calls, manage records and postings, and support with post and deliveries while using electronic systems.

The role requires calm, empathetic communication, excellent customer service, and basic literacy/numeracy as well as familiarity with

Qualifications

• BTEC Diploma/Level 2 qualification in a relevant field or equivalent experience.
• Willingness to work towards Level 3 in Business and Administration.
• Essential literacy and numeracy Level 2 or GCSE English/Maths.
• Data input experience.
• Experience in general office duties and customer service.
• Knowledge of confidentiality and office systems.
• Experience receiving visitors and handling messages.

Responsibilities

• Greeting service users on arrival and directing them appropriately.
• Managing phone calls, records and daily communications.
• Handling ordering responsibilities and post/deliveries duties.
• Using electronic systems to maintain accurate records.
• Maintaining confidentiality and delivering excellent customer service.

Skills

Data inputting experience

General office duties

Customer service experience

Confidentiality awareness

Receiving visitors / messages

Education

BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience

Willingness to work towards Level 3 in Business and Administration

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We are looking to recruit a full time (37.5 hours) Clinical Team Administrator /Receptionist to join the North Durham Early Intervention in Psychosis Team based in Chester Le Street, Durham on a permanent basis., The reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, ordering responsibilities, supporting with post/deliveries responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills. This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration. Key skills/functional skills in literacy and numeracy Level 2 OR OLevel (Grade C and above/New GCSE in Maths and English (Grade4 to 9) are an essential requirement to be fully competent in the role.,

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role., Data inputting experience.
• Experience of general office duties.
• Customer service experience., Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each other's contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.