Administrator - Receptionist

Tewv; Tees Valley; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a friendly part-time Administrator - Receptionist to join the front-of-house team at Woodside Resource Centre, an older persons community mental health service.

The role involves greeting service users and visitors, handling queries by phone and email, and performing a range of admin tasks including calendar updates, visitor logs, and mail handling in a supportive NHS setting.

Qualifications

• BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 in Business and Administration.
• Level 2 literacy/numeracy or GCSEs in Maths/English to be fully competent in the role.
• Experience of data inputting and general office duties.

Responsibilities

• Greet service users, carers, staff and visitors; answer queries via telephone and email.
• Perform admin tasks, update calendars, maintain visitor logs, issue access cards, manage post and calls, photocopying, scanning, and ensure information in the reception area is displayed and updated.

Skills

Data inputting

Communication

Customer service

Education

BTEC Diploma/Level 2 in Business and Administration OR equivalent

Willingness to work towards Level 3 in Business and Administration

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Administrator - Receptionist

The closing date is 27 September 2026

An exciting opportunity has arisen for a Receptionist to join our small, friendly front-of-house team based at Woodside Resource Centre which is the older person's community mental health service.

Previous NHS experience not essential, although may be helpful.

This is a part-time opportunity - 22.5 hours per week

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

We are looking for a friendly, customer-focussed Receptionist to join our front-of-house team. Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for older people living with mental health issues.

The successful candidate will be expected to perform admin tasks, update calendars, maintain visitor logs, issue access cards, deal with incoming & outgoing post and calls, photocopying, scanning and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We\'re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

Job responsibilities

We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we\'ll be happy to help.

Person Specification

Qualifications

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

• And/or Data inputting experience.
• Experience of general office duties.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust