Clinical Team Administrator / Receptionist

Tees, Esk and Wear Valleys NHS Foundation Trust; Chester-le-Street; On-site; GBP 23,000 - 28,000; Full time

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust is recruiting for a full-time Clinical Team Administrator/Receptionist to join the North Durham Early Intervention in Psychosis Team based in Chester Le Street, Durham on a permanent basis. The role is 37.5 hours per week with a salary of £25,272 per annum.

You must have the right to work in the UK and the post is based at Chester Le Street Health Centre. The successful candidate will provide reception and clerical support, manage calls and

Qualifications

• Experience in reception/clerical work.
• Strong customer service and communication.
• Knowledge of MS Office and data entry.
• Confidentiality awareness.

Responsibilities

• Greet service users on arrival and manage reception area.
• Handle phone calls and messages.
• Maintain and secure records and manage posting/deliveries.
• Use electronic systems for records and communications.
• Ensure respectful, calm and professional conduct at all times.

Skills

Reception experience

Clerical experience

Customer service

Microsoft Office

Data entry

Confidentiality

Records handling

Education

BTEC Level 2 Admin

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Clinical Team Administrator/Receptionist The closing date is 04 October 2026

Job summary We are looking to recruit a full time (37.5 hours) Clinical Team Administrator /Receptionist to join the North Durham Early Intervention in Psychosis Team based in Chester Le Street, Durham on a permanent basis.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

• The reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, ordering responsibilities, supporting with post/deliveries responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
• This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential

Key skills/functional skills in literacy and numeracy

Key skills/functional skills in literacy and numeracy Level 2 OR OLevel (Grade C and above/New GCSE in Maths and English (Grade4 to 9) are an essential requirement to be fully competent in the role.

Qualifications

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.

Experience

• Data inputting experience.
• Experience of general office duties.
• Customer service experience.
• Knowledge Essential Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Details

• Pay scheme Agenda for change
• Band Band 2
• Salary £25,272 a year per annum
• Contract Permanent
• Working pattern Full-time
• Reference number 346-DDA-136-26-A
• Job locations Chester Le Street Health Centre
• Newcastle Road
• Chester Le Street, Durham
• DH3 3UR
• United Kingdom

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each other's contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.