Clinical Team Admin & Receptionist - Patient-Focused

Tees, Esk and Wear Valleys NHS Foundation Trust; Birtley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust in Chester Le Street, Durham, is recruiting a full-time Clinical Team Administrator / Receptionist (37.5 hours) for the North Durham Early Intervention in Psychosis Team. You will welcome service users, answer calls, manage records and postings, and support with post and deliveries while using electronic systems.

The role requires calm, empathetic communication, excellent customer service, and basic literacy/numeracy as well as familiarity with

Qualifications

• BTEC Diploma/Level 2 qualification in a relevant field or equivalent experience.
• Willingness to work towards Level 3 in Business and Administration.
• Essential literacy and numeracy Level 2 or GCSE English/Maths.
• Data input experience.
• Experience in general office duties and customer service.
• Knowledge of confidentiality and office systems.
• Experience receiving visitors and handling messages.

Responsibilities

• Greeting service users on arrival and directing them appropriately.
• Managing phone calls, records and daily communications.
• Handling ordering responsibilities and post/deliveries duties.
• Using electronic systems to maintain accurate records.
• Maintaining confidentiality and delivering excellent customer service.

Skills

Data inputting experience

General office duties

Customer service experience

Confidentiality awareness

Receiving visitors / messages

Education

BTEC Diploma/Level 2 qualification in relevant field OR equivalent experience

Willingness to work towards Level 3 in Business and Administration

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Tees, Esk and Wear Valleys NHS Foundation Trust in Chester Le Street, Durham, is recruiting a full-time Clinical Team Administrator / Receptionist (37.5 hours) for the North Durham Early Intervention in Psychosis Team. You will welcome service users, answer calls, manage records and postings, and support with post and deliveries while using electronic systems.

The role requires calm, empathetic communication, excellent customer service, and basic literacy/numeracy as well as familiarity with