Peripatetic Team Administrator

Cardiff and Vale University Health Board; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Greater Manchester Mental Health (GMMH) Foundation Trust in Manchester is seeking an administrative support post to back Urgent Care Teams with a comprehensive service. You will handle typing of medical correspondence, answer calls, and manage incoming enquiries.

The role includes minute taking, preparing agendas, recording activity on systems, and liaising with GP practices, social services, and other professionals, while upholding patient confidentiality.

Qualifications

• 2 years of office experience or equivalent
• GCSE Maths and English or equivalent
• RSA/NVQ qualification
• ECDL qualification; proficient with Microsoft packages
• Confidential environment
• Excellent communication skills
• Knowledge of medical terminology
• Contact with patients/service users
• Data protection and patient confidentiality
• Team player with initiative and strong time management
• Minute taking
• Excellent telephone manner
• Advanced keyboard skills; navigate IT systems (Excel, Word)

Responsibilities

• Perform general administrative duties including typing medical and other correspondence
• Answer and manage calls from service users, carers and health professionals
• Type clinic letters and reports; prepare agendas and minutes
• Provide reception cover as required
• Record activity on appropriate systems and meet deadlines
• Track referrals from referral to discharge within targets
• Send discharge summaries to GPs within agreed timeframes
• Liaise with GP practices, social services, and other agencies
• Coordinate joint outpatient care programming with the team

Job description

To support the Bolton Urgent Care Teams in providing a comprehensive administrative service to the relevant administration teams. The post holder will work within the Urgent Care Teams where extra admin support is required and will report to the relevant Administration Manager. These duties may include (dependant on where the cover is required): The post holder will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the document. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals in a professional and courteous manner. Typing of clinic letters and reports, prepare agenda's, minuting meetings along with any other administrative duties that are required which may include reception cover. Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024., Undertake audio/clerical duties for the wider team, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact. Deal with any admission/clinic enquiries using judgement and always observing patient confidentiality. Liaise with GP's regarding clinic and domiciliary visits. Liaise with outside agencies, including Social Services, Coroner's Office, other hospitals, general and geriatric, medical services, service users and their relative's using knowledge and judgement of any given situation. Liaise on behalf of your team with multi-disciplinary team members regarding requirements for joint outpatient's work/care programming activity. As required by your team, record activity onto appropriate systems accurately meeting all required deadlines. Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets. Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes., To support the Bolton Urgent Care Teams in providing a comprehensive administrative service to the relevant administration teams. The post holder will work within the Urgent Care Teams where extra admin support is required and will report to the relevant Administration Manager. These duties may include (dependant on where the cover is required): The post holder will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the document. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals in a professional and courteous manner. Typing of clinic letters and reports, prepare agendas, minuting meetings along with any other administrative duties that are required which may include reception cover.

• 2 years previous office experience or equal demonstrative experience
• GCSE Maths and English or equivalent, IT related qualification
• RSA/NVQ qualification
• ECDL Qualification, Use of all Microsoft Packages
• Working in a confidential environment
• Good communication skills, Use of office equipment
• Knowledge of Medical terminology
• Contact with patients / service users
• A patient administrative background, The data protection act / patient confidentiality
• Use of office equipment
• The importance of working as part of a team as well as using own initiative, Effective time management skills / ability to prioritise and plan conflicting and complex work demands
• Minute taking
• Excellent telephone manner with outstanding communication skills
• Advanced keyboard skills, ability to navigate IT systems, incl Excel, Word etc
• Mature disposition, flexibility
  Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.