Receptionist / Administrator

Glenpark Medical Practice; Gateshead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Glenpark Medical Practice is seeking receptionists and administrators to join our busy team across two Gateshead sites. The role involves front-facing patient contact, handling enquiries, and supporting the smooth running of the practices.

Full training will be provided; cross-site working is essential and hours can be full-time or part-time based on mutual agreement. Interview date: Thursday 8th October 2026.

Qualifications

• Good interpersonal skills and the ability to work under pressure.
• Ability to work Monday-Friday.
• Experience of working in General Practice or the NHS environment would be highly desirable.

Responsibilities

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times.
• Answer general enquiries and explain surgery practice and procedures.
• Navigate patients to the most appropriate professional.
• Register new NHS patients and provide essential practice information.
• Receive and process requests for repeat prescriptions.
• Record and pass on electronic messages to district nurses, health visitors and other staff.
• Arrange follow-up appointments with doctors, nurses and other health professionals.
• Answer telephone calls in a courteous manner and deal with them appropriately.
• Scan/codes/processing documents and contacting patients as required.

Skills

Interpersonal skills

Teamwork

Organised

Communication

Education

Basic education English & Maths

Tools

EMIS Web

Job description

Glenpark & Teams Medical Services is a busy general practice based in Teams and Dunston, Gateshead. We operate across two sites and offer primary care services to over 14,500 patients.

This is an excellent opportunity to join our team of dynamic and forward-thinking receptionists and administrators based over both sites.

Hours: Full time or part time considered

Interview date: Thursday 8th October 2026

Main duties of the job

You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.

You will also undertake a variety of administrative duties to assist in the smooth running of the practices.

The successful candidate will be well organised, have good interpersonal skills and have the ability to work under pressure.

About us

Glenpark & Teams Medical Services have been serving the surrounding area for over 100 years.

The Practices are situated with easy access to the A1 and the Metro Centre.

The Practice boundary covers Dunston, Whickham, Swalwell, Lobley Hill, Teams and some of Bensham.

Job responsibilities

The below list is not exhaustive but contains some of the main duties of the role:

• Greet patients and visitors to the practice and maintain a welcoming disposition at all times
• Answer general enquiries and explain surgery practice and procedures.
• Navigate patients to the most appropriate professional
• Register new NHS patients, and supply all new patients with the essential information about the practice.
• Receive and process requests for repeat prescriptions
• Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
• Arrange follow-up appointments with doctors, nurses and other health professionals
• Answer all telephone calls in a courteous manner and deal with them appropriately
• Scanning/coding/processing documents and contacting patients as required.

Full training will be given.

Cross site working is essential.

Qualifications

• Good standard of basic education, especially in English and Mathematics

Experience

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Practical experience of working within a team
• Ability to work under pressure
• Ability to work Monday-Friday
• Experience of working in General Practice or the NHS environment would be highly desirable.
• Knowledge of EMIS Web clinical systems.
• Pleasant and articulate.
• Experience of working with public/patients
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.