Clinical Support Team Administrator

NSFT; East Midlands, Stowmarket; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Training programmes

Career progression

Annual leave 27–33 days + bank hols

NHS discounts

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Clinical Team Administrator to support two Youth teams across Stowmarket and Ipswich. The role is part-time (37.5 hpw) with a fixed-term of 5 months, covering two sites and requiring confidentiality and strong IT skills.

Excellent communication and organisational abilities are essential, with training provided. Applicants must be able to work across locations, handle sensitive information, and maintain high professional standards.

Qualifications

• Previous administration experience is essential.
• Full training will be given for this role.
• Demonstrate strong communication, prioritisation and administration skills with IT system knowledge.
• Flexible response to service needs and ability to think creatively.
• Experience of working to deadlines and maintaining confidentiality.
• Experience of working in a busy office.
• Professional interpersonal and customer service skills with confidentiality.

Responsibilities

• Provide administrative support to Clinical Team across two Youth teams.
• Manage confidential information and patient records.
• Coordinate with professionals and the public in a busy environment.
• Use ICT applications/packages effectively.
• Support service delivery and deadlines across two sites.

Skills

Administration

Communication

IT systems

Confidentiality

Customer service

Multi-site

Education

Pitman / RSA III Typing

NVQ 3 Business Administration

Tools

Microsoft Office

Job description

Main area Clinical Support Administrator Grade Band 3 Contract Fixed term: 5 months (31st March end date) Hours

• Part time
• Job share

37.5 hours per week (Mon - Fri 9.00 - 17.00) Job ref 246-ESU8337333

Site Haymills House and Mariner House Town Stowmarket and Ipswich Salary £25,760 - £27,476 gross per annum Salary period Yearly Closing 14/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Central and East Suffolk Youth are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.

This role will be supporting the Clinical Team across 2 Youth (18-24 year olds) teams and the successful applicant will need to work at each of the 2 locations. This position involves working closely with professionals and the general public. This role will offer a wide a varied number of tasks.

Main duties of the job

• Previous administration experience is essential.
• Full training will be given for this role.
• You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• You will be able to evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
• Use of ICT applications/packages.
• Experience of working in a busy office.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Benefits included with this role are:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Person specification

Qualifications

• Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
• NVQ 3 Business Administration or equivalent or working towards.
• Knowledge of Trust electronic record system

Knowledge

• Working knowledge of Microsoft packages or equivalent
• Maintaining administrative / secretarial systems
• Knowledge of NHS policy and procedures

Other

• Able to work flexibly across a range of different sites/offices

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.