Clinical Support Desk Practitioner

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 38,000 - 47,000; Full time

Job summary

A prominent healthcare provider in the UK is seeking a Clinical Support Desk Practitioner in Otterbourne. The role involves using critical thinking and clinical decision support software to assess emergency calls, provide evidence-based advice and ensure continuity of care. Applicants should have a recognized nursing or paramedic qualification and valid registration with NMC or HCPC. The position offers a salary range of £38,682 to £46,580 per annum, pro rata for part-time work, along with various benefits including NHS discounts and professional development opportunities.

Benefits

27 days holiday (rising to 33 days after 10 years)

Automatic enrolment into the NHS Pension Scheme

Access to continual professional development

Occupational Health support

NHS Discounts in over 200+ stores

Qualifications

• Experience in acute or primary care as a Nursing/Emergency Care Practitioner/Paramedic.
• Extensive clinical knowledge and significant post qualification experience.
• Experience supporting others in clinical practice.

Responsibilities

• Provide high quality complex clinical telephone triage.
• Give evidence-based healthcare advice to patients.
• Liaise clinical information with health economy partners.

Skills

Nursing/Emergency Care Practitioner/Paramedic

Clinical knowledge

Communication

Critical thinking

Education

Recognised Nursing/Emergency Care Practitioner/Paramedic qualification

Valid registration with NMC or HCPC

Recognised mentorship qualification

Job description

Clinical Support Desk Practitioner - Otterbourne

The closing date is 25 January 2026

SCAS CSD Clinicians remotely monitor emergency 999 calls received by Emergency Call Takers (ECTS) to ensure the most clinically appropriate care outcomes are delivered to patients. CSD Clinicians are required to make dynamic assessment decisions that are supported through the effective use of Trust evidence based clinical telephone decision support software systems.

Main duties of the job

1. 1)To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems.
2. 3)To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.
3. 4)To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for patients.
4. 5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
5. 6)To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
6. 7)To actively participate in monthly call audit processes including self-reflection.

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Job responsibilities

1. 1) To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgement supported by clinical decisions support software systems.
2. 3)To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required.
3. 4)Toliaiseandcommunicateclinicalinformationverballyandviatechnicallinkswithhealtheconomypartnerstoensurecontinuityofcareforpatients.
4. 5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards.
5. 6)To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance.
6. 7)Toactivelyparticipateinmonthly call audit processesincluding self-reflection.
7. 8)ToparticipateinIndividualPerformanceReviewandDevelopment(IPRD)andPerformanceDevelopmentPlans.
8. 10)Toensurecontinuedprofessionaldevelopmentthroughmandatorytrainingandwithinpersonaldevelopmentplans.
9. 11)To provide evidence based clinical and professional expertise as required to operational colleagues.
10. 12)To adhere to all local and national policies, procedures and protocols provided.
11. 13)To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service.
12. 14)To maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.

Person Specification

Qualifications

• Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
• Valid registration with NMC or HCPC
• Recognised mentorship qualification and experience

Knowledge

• Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
• Extensive clinical knowledge
• Significant post qualification experience in acute or primary care
• Experience of supporting others in clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Central Ambulance Service NHS Foundation Trust

£38,682 to £46,580 a yearpro rata per annum