Clinical Service Manager

Velindre Cancer Centre; Cardiff; On-site; GBP 65,000 - 85,000; Full time

Job summary

Velindre University NHS Trust is preparing to open the new Velindre Cancer Centre (nVCC) in Spring 2027, located near Cardiff. We seek a Clinical Service Manager to spearhead service readiness and mobilisation for this major transformational programme, coordinating clinical, nursing, operational and corporate teams to ensure safe, effective transition.

The role focuses on planning pathways, governance, and stakeholder engagement, with responsibilities for risk management, dual running, and

Qualifications

• Experience in leading service readiness and mobilisation programmes.
• Strong ability to coordinate cross-disciplinary teams across clinical, nursing, operational and corporate functions.
• Ability to develop business cases, option appraisals and governance reports.

Responsibilities

• Develop, implement and monitor service readiness plans with clear milestones and ownership.
• Coordinate multidisciplinary workstreams to design and test future service models and pathways.
• Identify risks and dependencies and support mitigation planning.
• Lead planning for dual running and service continuity to ensure patient safety during transition.
• Analyse complex data to support decision-making and service planning.

Job description

Due to the scale and complexity of the transition to the new Velindre Cancer Centre (nVCC), an exciting and unique opportunity has arisen to join Velindre Cancer Service (VCS) as a Clinical Service Manager, supporting the delivery of this transformational programme. This senior management role will lead a portfolio of clinical service readiness and mobilisation activity, ensuring services are prepared to safely and effectively transition into the new cancer centre in 2027. Working closely with clinical, nursing, operational and corporate colleagues, the post holder will support the development, implementation and assurance of service readiness plans, helping translate strategic objectives into practical and sustainable service solutions. The role will focus on coordinating complex service change across multiple clinical areas, ensuring that workforce, pathways, digital systems, equipment, operational processes and governance arrangements are aligned to support high-quality, patient-centred care. The post holder will provide expert advice, challenge and leadership to support successful delivery of one of the most significant developments in specialist cancer care in Wales., You will plan, coordinate and deliver operational readiness required for the move to the new Velindre Cancer Centre, including:

• Develop, implement and monitor service readiness plans, ensuring clear milestones, ownership and assurance arrangements are in place.
• Work collaboratively with clinical, nursing, operational and corporate teams to support the design and implementation of future service models and pathways.
• Support pathway review, redesign and testing to ensure services are ready to operate effectively within the new Velindre Cancer Centre.
• Lead multidisciplinary workstreams and task groups, ensuring delivery against agreed objectives and timescales.
• Identify, manage and escalation risks, issues and dependencies, supporting the development of effective mitigation plans.
• Support planning for dual running and service continuity, ensuring patient safety, quality and operational resilience are maintained throughout transition.
• Analyse and interpret complex activity, workforce, performance, quality and financial information to support decision‑making and service planning.
• Develop business cases, option appraisals, reports and recommendations for senior leaders and governance groups.
• Support quality improvement, governance and assurance activities, ensuring readiness plans align with national standards and organisational requirements.
• Build effective relationships with stakeholders across the organisation.
  At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life. Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide. Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve. If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.