Senior Digital Specialist

Velindre University NHS Trust; Cardiff, Talbot Green; On-site; GBP 32,000 - 46,000; Full time

Job summary

Velindre University NHS Trust is seeking a Senior Digital Specialist to join the Digital Services Infrastructure team. This full-time on-site role will support Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green, based at both sites.

You will manage service desk tickets, provide timely updates and resolutions, and prioritise workload to keep 1,800 staff and 2,500 devices serviced in a fast-paced environment. Welsh language ability is desirable.

Qualifications

• Experience working in a UK IT setting, ideally healthcare.
• The role requires handling support requests for Windows and Office 365.
• Strong customer service and ability to work under pressure.

Responsibilities

• Respond to tickets escalated from the Digital Service Desk.
• Update tickets with progress and resolutions.
• Prioritise tickets to meet deadlines.
• Build and fix IT devices and peripherals as needed.
• Collaborate with Digital Services support staff.

Skills

Service desk operations

Ticketing systems

UK IT experience

Windows & Office 365 support

Customer service

Education

Healthcare IT experience

Tools

Service Desk software

Job description

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be a full time on-site position, equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites., The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:

• Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
• Update Support tickets with updates and resolutions
• Be able to prioritise tickets which are logged by users
• Be able to build and fix IT devices and peripherals in a timely manner
• Work alongside other Digital Services support staff
• Have experience in an UK IT setting, which will be essential for this role, preferably in a healthcare setting
• Have UK based experience providing support for Microsoft Windows and Office 365 applications. The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Here atVelindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. Formed in 1994, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors. If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.