Clinical Pathway Navigator - NHS Admin & Coordination

Royal Free London NHS Foundation Trust; Chipping Barnet; Sur place; GBP 33 000 - 36 000; Plein temps

Résumé du poste

The Royal Free London NHS Foundation Trust is seeking an administrative professional to support the department with general duties, correspondence, and EPR management. The role involves coordinating referrals, ensuring tests are ordered where necessary, and maintaining clear channels of communication with patients, families, and clinicians.

Responsibilities include processing clinic changes, responding to urgent letter requests, and updating patient demographics in Cerner.

Qualifications

• Experience working with the public and/or patients in a healthcare environment.

Responsabilités

• Manage referrals and ensure patients are placed on the correct clinical pathway.
• Handle correspondence and post/navigation, upload results, identify escalated actions.
• Review actions and instructions on EPR and ensure dissemination to clinicians as needed.
• Produce relevant correspondence for consultant replies when appropriate.
• Answer telephone calls and handle enquiries in a courteous manner.
• Update patient demographics on Cerner and ensure accuracy.

Connaissances

Public/patient service

Communication skills

Cerner

Data entry / databases

Description du poste

The Royal Free London NHS Foundation Trust is seeking an administrative professional to support the department with general duties, correspondence, and EPR management. The role involves coordinating referrals, ensuring tests are ordered where necessary, and maintaining clear channels of communication with patients, families, and clinicians.

Responsibilities include processing clinic changes, responding to urgent letter requests, and updating patient demographics in Cerner.