Band 4 Clinical Pathway Navigator

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 33,000 - 36,000; Full time

Job summary

The Royal Free London NHS Foundation Trust is seeking an administrative professional to support the department with general duties, correspondence, and EPR management. The role involves coordinating referrals, ensuring tests are ordered where necessary, and maintaining clear channels of communication with patients, families, and clinicians.

Responsibilities include processing clinic changes, responding to urgent letter requests, and updating patient demographics in Cerner.

Qualifications

• Experience working with the public and/or patients in a healthcare environment.

Responsibilities

• Manage referrals and ensure patients are placed on the correct clinical pathway.
• Handle correspondence and post/navigation, upload results, identify escalated actions.
• Review actions and instructions on EPR and ensure dissemination to clinicians as needed.
• Produce relevant correspondence for consultant replies when appropriate.
• Answer telephone calls and handle enquiries in a courteous manner.
• Update patient demographics on Cerner and ensure accuracy.

Skills

Public/patient service

Communication skills

Cerner

Data entry / databases

Job description

General administrative duties for the department such as managing all correspondence reviewing EPR through post navigation, uploading results, identify any escalated actions any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.

Ensure that simple tests or pre-investigations have been ordered where necessary.

Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job responsibilities

GENERAL DUTIES AND RESPONSIBILITIES

1.1General administrative duties for the department such as managing allcorrespondence reviewing EPR through post navigation, uploadingresults, identify any escalated actions any correspondence suitable forown response - produce relevant correspondence for consultant'sreply.

1.2Ensure copies of letters, discharge summaries etc. are sent, onrequest, within the agreed timeframe where appropriate.

1.3Review the actions and instructions generated on EPR whenrequested e.g. ensuring that correspondence or test results are sentto a clinician in a different specialty.

1.4Support the team in answering telephone calls and dealing withenquiries in a helpful and courteous manner, using initiative anddiscretion or directing the call to the appropriate staff member.

1.5Ensure requests from clinicians/nursing staff for clinic changes,cancellations and creations are processed with the appropriate teamin accordance to trust policy.

1.6Respond to requests from clinicians to type up urgent letters whenrequired.

1.7Ensure all patient demographics and contact details are kept up todate on Cerner

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of managing and prioritising own workload and working to deadlines
• Ability to confidently interact and share knowledge with staff at all levels
• Ability to use databases
• Proof of continuous learning and development
• Excellent written and verbal communication skills
• Ability to learn and assimilate information quickly
• Knowledge of Cerner
• Ability to learn and assimilate information quickly
• oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
• oAbility to use databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,262 to £36,027 a yearInclusive of HCAS per annum