Clinical Operations Manager

Commonwealth Of Virginia; Norwich; On-site; GBP 60,000 - 90,000; Full time

Job summary

Commonwealth Of Virginia is seeking a Clinical Operations Manager to oversee the daily operations of a rehabilitation clinic, ensuring fiscal viability and alignment with its mission. The role includes supervising business office staff and managing patient and payer billing processes.

Responsibilities also involve liaising with clinic leadership, university staff, referral sources, insurance companies, patients, and visitors while maintaining high standards of compliance and service.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field.
• At least 2 years of operations management in a healthcare or rehab clinic.
• Experience with patient billing, reimbursement processes, and financial tracking.
• Experience supervising staff and coordinating team workflows.
• Knowledge of Medicare, Medicaid, HIPAA, and payer requirements; CPT/ICD knowledge.
• Proficiency with EMR and scheduling systems.

Responsibilities

• Oversee daily operations of the rehabilitation clinic to ensure fiscal viability.
• Supervise business office staff and coordinate office workflows.
• Oversee patient and third-party payer billing and communications with stakeholders.
• Communicate with the clinic director, university employees, students, referral sources, insurers, patients, and visitors.

Skills

Billing & reimbursement

Staff supervision

Communication

Problem solving

Organization

Customer service

Interpersonal skills

Leadership

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR systems

Scheduling systems

Billing software

Job description

The Clinical Operations Manager will oversee the daily operations of the clinic to ensure the clinic is fiscally viable to support its vision and mission. This is highly responsible administrative work that involves overseeing and coordinating the daily operations of the rehabilitation facility; supervising business office staff; overseeing patient and third party payer billing; and communicating directly with the clinic director, university employees, students, referral sources, insurance companies, patients, and visitors.

Minimum Qualifications:

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years experience managing operations in a healthcare or rehabilitation clinic setting.
• Experience with patient billing, reimbursement processes, and financial tracking.
• Experience supervising staff or coordinating team workflows.
• Knowledge of healthcare regulations, including Medicare, Medicaid, HIPAA, and payer requirements.
• Working knowledge of CPT and ICD coding and medical terminology.
• Strong understanding of billing, collections, and reimbursement processes.
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to analyze financial reports, explanation of benefits (EOBs), and regulatory documents.
• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.
• Strong customer service and interpersonal skills.
• Ability to lead, supervise, and direct the work of others.