Front Office Manager

Commonwealth Of Virginia; Norwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Commonwealth Of Virginia seeks a Front Office Manager to coordinate the front desk operations, including patient check-ins, registration, scheduling, and medical records, while supervising front office staff. Collaborate with Clinical Operations Manager and Clinical Director to ensure efficient clinic workflow and patient flow.

The role requires a healthcare admin background, 2+ years managing patient care operations, and strong organizational and communication skills to handle multiple

Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• 2+ years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws.
• Organizational and mathematical skills to balance day sheets with payments and schedules.
• Proficiency with EMR and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead, supervise, and direct the work of others.

Responsibilities

• Oversee the day-to-day front desk patient care operations including check-ins, registration, appointments, and medical records.
• Supervise front office staff and coordinate workflows to support clinical practice.
• Collaborate with Clinical Operations Manager and Clinical Director to ensure smooth operations.
• Serve as primary office contact in the absence of the Clinical Operations Manager.

Skills

Leadership

Staff supervision

Organizational skills

Problem-solving

Communication skills

Customer service

HIPAA knowledge

Multitasking

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR / Scheduling software

Job description

Job Description: The Front Office Manager is responsible for ensuring proper collaborative efforts between the front office team, Clinical Operations Manager, and Clinical Director for the Faschini Wallach Center for Restorative Therapies. This position supervises the day-to-day patient care operations of the front desk via patient check ins, registration, appointment scheduling, and medical record functions of the clinic. This responsibility includes managing the workflow and tasks associated within these areas as they relate to the clinical practice. The Front Office Manager is the direct supervisor for the employees staffing the functions above and is the primary point of contact for the office in the absence of the Clinical Operations Manager.

Minimum Qualifications:

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills required to balance day sheets, matching the payments collected at the front desk with appointments on the schedule
• Proficiency with electronic medical records (EMR) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and respond to routine and unexpected operational challenges.
• Strong customer service and interpersonal skills.
• Ability to lead, supervise, and direct the work of others.