Clinical Applications Coordinator

Commonwealth Of Virginia; Norwich; On-site; GBP 53,000 - 68,000; Full time

Job summary

Old Dominion University seeks a Clinical Applications Coordinator to oversee the design, implementation, and optimization of clinical information systems and related workflows within Health and Wellness Services. You will coordinate between clinical, operational, technical, and security teams to ensure high-quality care delivery and regulatory compliance.

The role leads cross-functional projects, supports onboarding and access administration, and manages testing, training, and reporting.

Qualifications

• Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem-solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast-paced environment, including cross-functional teams.
• In-depth understanding of regulatory compliance and data security practices, with hands-on experience implementing safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including safeguards to protect patient information.
• Familiarity with Informatica workflows and data integration interfaces, coordinating with system administrators.

Responsibilities

• Coordinate design, implementation, optimization, maintenance, and evaluation of clinical information systems and related workflows.
• Serve as liaison between clinical, operational, technical, security teams, and vendors to support care delivery and compliance.
• Lead cross-functional workgroups on clinical documentation, EHR optimization, and operational reporting.
• Support onboarding/offboarding, access administration, training development, and audit support across Health and Wellness Services.
• Plan implementation timelines, document requirements, coordinate testing, and track risks and milestones with security and admin offices.

Skills

Clinical IT

EHR systems

Project management

Regulatory compliance

HIPAA security

Data integration

Stakeholder collaboration

System configuration

Troubleshooting

Tools

Informatica

Job description

Title: Clinical Applications Coordinator

Location: Norfolk, VA

FLSA: Exempt

Hiring Range:

Full Time or Part Time: Full Time

Job Description

The Clinical Applications Coordinator supports Old Dominion University’s Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems (LIS), Pharmacy Information Systems (PIS), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Officeand the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Minimum Qualifications:

• Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem-solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working closely with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast-paced environment, including direct involvement in cross-functional teams.
• In-depth understanding of regulatory compliance and data security practices, with hands-on experience implementing technical safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including application of administrative, physical, and technical safeguards to protect patient health information.
• Demonstrated familiarity with Informatica workflows and similar data integration tools, with experience configuring and troubleshooting interfaces in coordination with system administrators.