Clinic Front Office & Operations Leader

Commonwealth Of Virginia; Norwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Commonwealth Of Virginia seeks a Front Office Manager to coordinate the front desk operations, including patient check-ins, registration, scheduling, and medical records, while supervising front office staff. Collaborate with Clinical Operations Manager and Clinical Director to ensure efficient clinic workflow and patient flow.

The role requires a healthcare admin background, 2+ years managing patient care operations, and strong organizational and communication skills to handle multiple

Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• 2+ years' experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws.
• Organizational and mathematical skills to balance day sheets with payments and schedules.
• Proficiency with EMR and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead, supervise, and direct the work of others.

Responsibilities

• Oversee the day-to-day front desk patient care operations including check-ins, registration, appointments, and medical records.
• Supervise front office staff and coordinate workflows to support clinical practice.
• Collaborate with Clinical Operations Manager and Clinical Director to ensure smooth operations.
• Serve as primary office contact in the absence of the Clinical Operations Manager.

Skills

Leadership

Staff supervision

Organizational skills

Problem-solving

Communication skills

Customer service

HIPAA knowledge

Multitasking

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR / Scheduling software

Job description

Commonwealth Of Virginia seeks a Front Office Manager to coordinate the front desk operations, including patient check-ins, registration, scheduling, and medical records, while supervising front office staff. Collaborate with Clinical Operations Manager and Clinical Director to ensure efficient clinic workflow and patient flow.

The role requires a healthcare admin background, 2+ years managing patient care operations, and strong organizational and communication skills to handle multiple