Clinical Administrator - North Yorkshire Horizons

The Methodist Church in Britain; Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Access to NHS Pension

Time for you day

Welcome payment for some posts

Refer a friend scheme

Training and development opportunities

Flexible working

Health and Wellbeing programmes

Up to 33 days annual leave

Job summary

The Clinical Administrator role supports the North Yorkshire Horizons service operated by Spectrum Community Health CIC, coordinating prescription batching, clinic bookings, and reporting across hubs. Some travel to sites is required, with occasional evening or weekend work and the use of your own vehicle.

You will hold an NVQ 3 in Business Administration and work to maintain KPI data, rotas, and auditable prescribing records, while keeping teams informed and patients advised on queries.

Qualifications

• NVQ 3 in Business Administration is essential.
• Demonstrable experience in an administrative environment with computerised data systems.
• Understanding of confidentiality and related legal and policy requirements.

Responsibilities

• Act as first point of contact for prescription and controlled drug stationery matters.
• Coordinate batch prescribing: run reports, generate, sign and distribute prescriptions to community pharmacies.
• Liaise between the clinical team, clients and pharmacies to keep auditable prescribing directives.
• Manage clinical rotas and booking systems, including adding rotas to System 1.
• Support the smooth running of clinics across the hubs.
• Advise patients on prescription or appointment queries, de-escalating those who are distressed.
• Run reports and complete audits, supporting KPI compliance.
• Attend meetings and take minutes.
• Maintain accurate S1 records and interpret KPI data from Humankind quality team.
• Keep equipment, stock and stationery at adequate levels.
• Travel to sites as required, with access to own vehicle.

Skills

Confidentiality

MS Word

MS Excel

MS Outlook

MS Teams

Communication

Data entry

Teamwork

Education

NVQ 3 Business Administration

Tools

System 1

Job description

This Clinical Administrator post supports the North Yorkshire Horizons service run by Spectrum Community Health CIC, with the Skipton and Selby hubs managed remotely. The core of the work is batching and distributing prescriptions to community pharmacies, running reports and audits, and keeping clinical rotas and clinic bookings in order. Travel to other hubs and Spectrum or Waythrough sites is occasional, with some evening and weekend work possible and use of own vehicle. An NVQ 3 in Business Administration is essential.

What the job involves

• Act as first point of contact for prescription and controlled drug stationery matters
• Co-ordinate batch prescribing: run reports, generate, sign and distribute prescriptions to community pharmacies
• Liaise between the clinical team, clients and pharmacies to keep an auditable trace of prescribing directives
• Manage clinical rotas and booking systems, including adding rotas to System 1
• Support the smooth running of clinics across the hubs
• Advise patients on prescription or appointment queries, de-escalating those who are distressed
• Run reports and complete audits, supporting compliance with KPIs
• Attend meetings and take minutes
• Maintain accurate, timely S1 records and interpret KPI data from the Humankind quality team
• Keep equipment, stock and stationery at adequate levels
• Work flexibly across sites and hours, including evenings and weekends where needed
• Manage own workload and priorities to meet deadlines

Qualifications

• NVQ 3 Business Administration

Experience

• Demonstrable experience of working in an administrative environment with computerised data systems

Skills & knowledge

• Understanding of confidentiality and related legal and policy requirements
• Working knowledge of Microsoft Word, Excel, Outlook and Teams
• Clear communicator with good writing, data entry and telephone skillsAbility to work effectively as part of a team

Other

• Non-judgmental attitude, treating others with courtesy and respect
• Able to stay calm and productive under pressure
• Able to maintain professional engagement with people who are distressed, angry or agitated
• Able to travel to sites as required, with access to own vehicle

Nice to have

• Knowledge of System 1 Clinical Information System
• Administrative experience in a clinical environment
• Experience of minute taking
• Experience of working in a healthcare environment
• Experience of working in substance misuse

What’s offered

• Access to NHS Pension
• Time for you day (additional day off)
• Welcome payment for some posts
• Refer a friend scheme
• Training and development opportunities
• Flexible working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave