PCN Operations and Business Support Officer

The Methodist Church in Britain; Danesmoor; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave + 8 bank holidays

Hybrid working

Professional development opportunities

Involvement in population health & Neh

Supportive Primary Care Network

Job summary

The Methodist Church in Britain is seeking an experienced operational support lead to work across the South Hardwick Primary Care Network, coordinating Home Visiting and Social Prescribing, delivering governance and performance reporting, and guiding a small team of Social Prescribers.

With degree-level education or equivalent, you will supervise staff, manage multiple projects, and contribute to workforce planning, communications and strategic developments in a fast-paced health care

Qualifications

• Senior administrative or operational role.
• Experience supervising a team.
• Experience across multiple teams or organisations.
• Experience producing reports, returns or project documentation.
• Experience supporting HR processes (recruitment, onboarding, staff records) and coordinating training or workforce development.

Responsibilities

• Support day-to-day operational delivery of PCN services, including Home Visiting and Social Prescribing, and act as key contact for both.
• Line manage staff, including a small team of Social Prescribers: supervision, day-to-day management, mentorship, sickness, absence and training monitoring, and annual appraisals.
• Lead and support PCN-wide projects and new developments.
• Coordinate meetings, projects, service reviews and improvement initiatives.
• Produce reports, audits, presentations and performance information to support decisions.
• Support contract monitoring, service evaluation and quality improvement.
• Contribute to governance, risk management and compliance requirements.
• Support financial reporting, budget monitoring and resource management.
• Assist with workforce planning, recruitment, induction and staff administration.
• Lead or assist with communications, engagement and implementation of new projects.
• Represent the PCN on committees and working groups where required.
• Build positive working relationships with practices, partner organisations and system stakeholders

Skills

Senior admin

Team supervision

Organisation

Communication

Microsoft Office

Data analysis

Project mgmt

Education

Degree level or equivalent

GCSE English/Maths (C/4+)

Job description

This operational support role sits across South Hardwick Primary Care Network, covering eight GP practices, and works alongside the Neighbourhood Operations Manager and Clinical Director. The post-holder supports day-to-day delivery of the Home Visiting and Social Prescribing services, alongside PCN projects, performance reporting and governance. It also carries line management of a small team of Social Prescribers, which makes it more than a purely administrative post. Fit depends on senior administrative or operational experience, team supervision and degree-level education or equivalent.

What the job involves

• Support day-to-day operational delivery of PCN services, including Home Visiting and Social Prescribing, and act as key contact for both
• Line manage staff, including a small team of Social Prescribers: supervision, day-to-day management, mentorship, sickness, absence and training monitoring, and annual appraisals
• Lead and support PCN-wide projects and new developments
• Coordinate meetings, projects, service reviews and improvement initiatives
• Produce reports, audits, presentations and performance information to support decisions
• Support contract monitoring, service evaluation and quality improvement
• Contribute to governance, risk management and compliance requirements
• Support financial reporting, budget monitoring and resource management
• Assist with workforce planning, recruitment, induction and staff administration
• Lead or assist with communications, engagement and implementation of new projects
• Represent the PCN on committees and working groups where required
• Build positive working relationships with practices, partner organisations and system stakeholders

What’s required

Qualifications

• Degree level or equivalent experience, including operational day-to-day service delivery
• GCSE grade C/4 or above, or equivalent, in English and Mathematics

Experience

• Senior administrative or operational role
• Managing or supervising a team
• Working across multiple teams or organisations
• Producing reports, returns or project documentation
• Supporting HR processes (recruitment, onboarding, staff records) and coordinating training or workforce development

Skills & knowledge

• Strong organisational and time management skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and analysing data and performance information
• Project management, including planning, delivery and evaluation
• Understanding of confidentiality, data protection and information governance

Checks & eligibility

• Car user, or willing to travel between PCN sites and attend external meetings

Other

• Awareness of the PCN model, NHS structures, HR policies and employment legislation
• Works independently, manages own workload and adapts to a fast-paced, changing environment
• Strong interpersonal skills, commitment to patient care, and upholds equality, diversity and inclusion

Nice to have

• SystmOne use for reporting, patient record management, service administration or data extraction in primary or community care
• Familiarity with performance indicators and contract requirements, such as DES specifications
• Experience using digital tools for communication and design
• Understanding of policy development and implementation in healthcare or public sector settings
• Experience within a primary care, NHS or healthcare setting
• Experience in service development, quality improvement, or transformation and change management
• Experience managing budgets and financial processes
• Experience preparing funding applications or bids

What’s offered

• Eligibility to join the NHS Pension Scheme
• 27 days annual leave plus 8 bank holidays, pro rata for part-time, rising with length of service
• Flexible and hybrid working where service need allows
• Opportunities for personal and professional development
• Involvement in projects to improve population health and neighbourhood working
• A supportive and innovative Primary Care Network