Clinical Administrator

North Thames Genomics Laboratory Hub; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant and expanding practice as a Clinical Administrator, providing essential support to healthcare professionals and ensuring outstanding patient care. This full-time role involves managing reception duties, handling patient records, and collaborating with a multidisciplinary team. We seek a proactive individual with strong communication skills to thrive in a supportive environment and contribute to our growth.

Qualifications

• Experience in healthcare administration preferred.
• Strong communication skills required.
• Ability to remain calm under pressure.

Responsibilities

• Manage reception duties and patient interactions.
• Update and maintain electronic health records.
• Assist GPs and nurses with referrals and test results.

Skills

Communication

Problem Solving

Adaptability

Education

NVQ Level 1 or 2 in Customer Care

GCSE English

GCSE Maths Grade C or above

Tools

SystmOne

Microsoft Office

Job description

Dr Imran Ismail and Partners T/A Marston Forest Healthcare

Clinical Administrator

The closing date is 30 May 2025

Be part of a forward-thinking team dedicated to delivering outstanding patient care.

Work in a supportive environment with opportunities for professional growth.

Job summary

Why Join Us?

• Be part of a forward-thinking team dedicated to delivering outstanding patient care.
• Work in a supportive environment with opportunities for professional growth.

About the Role

As a Clinical Administrator, you will provide essential clinical and non-clinical admin support to our Practice Management Team, Doctors, and Healthcare Professionals. Your role will include:

• Managing reception duties, including patient interactions (face-to-face and by phone).
• Handling administrative tasks to ensure smooth practice operations.
• Demonstrating initiative, problem-solving skills, and adaptability in a busy healthcare setting.

Who We're Looking For

You'll be a great fit if you have: strong communication skills (written and verbal), the ability to remain calm under pressure, and work flexibly. A team-oriented mindset with a proactive approach. Experience in healthcare administration (preferred but not essential).

About Marston Forest Healthcare

We're a vibrant and expanding practice offering:

• A multidisciplinary team including GPs, Nurses, FCPs, Midwives, Mental Health Link Workers, and more.
• A supportive and collaborative work culture.
• Exciting growth plans to help us shape the future of healthcare in our community!

Ready to Apply?

If you're passionate about making a difference in healthcare and want to be part of a team that values innovation and teamwork, we'd love to hear from you!

Main duties of the job

Main Duties:

• Front Desk Management: Greet patients, handle appointments (bookings, cancellations, reminders), and manage enquiries via phone, email, and in person.
• Patient Records & Data Handling: Update and maintain electronic health records on SystmOne, ensuring accuracy and confidentiality.
• Clinical Admin Support: Assist GPs and nurses with tasks like processing referrals, test results, and prescription requests.
• Prescription & Workflow Management: Process repeat prescriptions, liaise with pharmacies, and manage clinical correspondence.
• Team Collaboration: Work closely with clinicians, reception staff, and external healthcare providers for seamless service delivery.

About us

The population of Cranfield and Marston is expected to double over the next 5-10 years, and we are looking for a candidate who can thrive in a team environment and support our organizational growth.

We provide excellent healthcare, with clinical staff including GPs, Nurses, FCPs, Midwives, Mental Health Link Workers, Social Prescribers, CAMHS, HCA's, Clinical Pharmacists, and Technicians, along with administrative staff.

Job description

Job responsibilities

The detailed job description is attached. We seek a full-time candidate, 37.5 hours per week. Expectations can be discussed during the interview. The ideal candidate will have excellent communication and organizational skills, naturally supporting colleagues to deliver an outstanding patient experience. Demonstrated high-quality customer care is essential to help us achieve our objectives.

Person Specification

Qualifications

Essential

• NVQ Level 1 or 2 in Customer Care, GCSE English, and Maths Grade C or above

Desirable

• Experience with SystmOne software, working in Primary Care/NHS, and proficiency in Microsoft Office (Word/Excel)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

Employer details

Employer name

Dr Imran Ismail and Partners T/A Marston Forest Healthcare

Address

59 Bedford Road

Marston Moretaine

Beds

MK43 0LA

Employer's website

https://marstonforesthealthcare.co.uk/