Clinical Administration Assistant

NHS; Bishop Auckland; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join the County Durham & Darlington NHS Foundation Trust as a Clinical Administration Assistant to support the adult bladder and bowel team. The successful candidate will engage in various admin tasks and effective patient care management. The role requires strong communication and organisational skills, along with clinical knowledge, within a supportive NHS environment.

Qualifications

• Experience in using trust electronic systems such as SystmOne.
• Understanding of community services, caseloads, clinics, and systems of working.
• Able to assess service user needs and apply appropriate care plans.

Responsibilities

• Work with the adult bladder and bowel team to manage electronic referrals.
• Carry out administrative tasks supporting patient care and service functionality.
• Monitor and report key audit data to lead nurses.

Skills

Good verbal and written communication skills

Good organisational and facilitation skills

Ability to work independently

Clinical knowledge

Education

Maths and English GCSE/equivalent

NVQ Level 3 or equivalent knowledge/experience

Tools

SystmOne

Job description

Go back County Durham & Darlington NHS Foundation Trust

Clinical Administration Assistant

The closing date is 18 July 2025

Clinical administration is a key function in the managementand day to day functionality of the countywide adult bladder and bowel team andthe patients they care for. The purposeof this role is to work with and support the adult bladder and bowel team withtheir clinical administration functions associated with the management of patients;accepting incoming tasks / emails and referrals to the team, setting up clinicledgers and making amendments as needed.

The combined population of the area in County Durham andDarlington covered is approximately 600,000 population.

Main duties of the job

To be responsible for the accepting and completing ofelectronic tasks with the help of the nursing staff as required.

Work with both SystmOne and an online ordering system tocontribute to patient care.

Carry out administrative and housekeeping tasks to supportthe service and patient care.

Support Lead nurses with Home Delivery Service receiptingand monitoring of invoices / budget.

Complete Cardea ordering and monitor budget accordingly.

Participate and provide training around the electronicpatient management system and functioning of the team in their area.

Provide and receive routine information requiring tact orpersuasive skills

Provide and receive complex or sensitive information,dealing with and understanding behaviours.

Provide advice, instruction ortraining to the team

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)

Job responsibilities

Supporting the adult bladder and bowel team in acceptingelectronic referrals and tasks, action appropriately, follows SOPs, proceduresand treatment plans whilst seeking advice if required.

Manages own workload with an understanding of what needs tobe done, when and why in order to assist the function of the team. Has the ability to flexible and prioritise ifrequired due to an unexpected or urgent need.

Provide staff with advice re administrative procedures andhelp with access as required. This includesgeneral admin duties and IAA functions.

Communicate with patients, relatives and health carepractitioners effectively

Demonstrating effective time management skills andparticipates in the monitoring and reviewing of team performance.

Gather key audit data from electronic systems and producereports to adult bladder and bowel lead nurses as requested and within timescales.

Promote an environment where health promotion and informedpatient choice is encouraged and developed to its maximum potential, within theavailable resources

To undertake relevant training to enable the provision of ahigh quality service.

To complete effective record keeping in accordance withTrust policy and legal requirements.

To commit to continuous personal development / lifelonglearning by attending mandatory training, relevant training courses , use ofeLearning and adhere to all trust policies and procedures.

To attend regular admin meetings / 1:1 sessions, toundertake appraisal preparation and contribute to objective setting andpersonal development planning.

To participate in and contribute to all activitiesassociated with the teams response to current trends and changes within the NHS

Any other duties requested by the lead nurse

Person Specification

Special Skills and Knowledge

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently.
• Clinical knowledge
• Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care.

Experience

• Experience of using trust electronic systems such as SystmOne and telephone call handling
• Understanding of community services, caseloads, clinics and systems of working

Qualifications

• Maths and English GCSE/equivalent
• NVQ Level 3 or equivalent knowledge/experience (or working towards)
• Understanding and familiarity with electronic systems such as SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust