Administration Assistant (Appointments)

NHS; Middlesbrough; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for Administrative Assistants/Call Handlers in the Central Appointments Team at South Tees Hospitals NHS Foundation Trust. The role involves managing patient appointment inquiries, requiring excellent communication skills and a background in administration. Part-time and full-time positions are available, with necessary training provided for new staff.

Benefits

Leadership and improvement training

In-house courses and bitesize programmes

Qualifications

• Experience in a fast-paced administrative role.
• Ability to work in a contact centre dealing with people of varying needs.
• Worked with confidential information, adhering to the Data Protection Act.

Responsibilities

• Handle patient and trust appointment inquiries efficiently.
• Maintain accurate data and confidentiality while handling calls.
• Adapt to work with complex electronic systems.

Skills

Written communication

Verbal communication

Interpersonal skills

Customer service

Attention to detail

Education

Maths/English GCSE's A* - C or equivalent

NVQ 2 in Business Administration or equivalent

Tools

Microsoft Office Suite

Job description

Go back South Tees Hospitals NHS Foundation Trust

Administration Assistant (Appointments)

The closing date is 30 June 2025

An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building at the The James Cook University Hospital.

Part time and full time opportunities available.

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

• Excellent written and verbal communication skills.
• Previous experience in a fast-paced administrative role, working in a busy office (open plan) environment.
• Excellent communication and interpersonal skills
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis, ERS and RIS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge & Skills

• Working knowledge of MS office suite
• Good communication & interpersonal skills

Qualifications & Training

• Maths/English GCSE's A* - C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Experience

• Experience of working in an administration/secretarial environment
• Experience using a range of MS office packages including Word, Access, Excel and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust