Clinical Admin & Hub Operations Coordinator

NHS Jobs; Beccles; On-site; GBP 21,000 - 30,000; Full time

Job summary

East Coast Community Healthcare CIC (ECCH) is seeking an administrative hub receptionist to provide cover 08:00–17:00 on weekdays. You will greet patients, manage bookings, inputs data accurately, and support the Senior Care Coordinator in staffing and care pathways.

You will also handle meetings, health and safety tasks, and maintain stock and supplies. You will work across hub functions, communicate clearly with patients and colleagues, and uphold ECCH Values and Signatures Behaviours in every

Qualifications

• Experience in reception/admin roles.
• Strong communication with patients, staff and visitors.
• Ability to prioritise calls and enquiries in a busy hub.
• Awareness of 18-week wait guidelines and care pathways.

Responsibilities

• Participate in a rota to provide admin cover 08:00–17:00 on weekdays.
• Support Senior Care Coordinator in managing clinical staff off duties.
• Provide efficient reception service to patients, staff and visitors.
• Book and rebook patients, manage waiting lists and 18-week pathways.
• Input and retrieve data using IT systems with accuracy.
• Record sickness and annual leave for the team.
• Communicate effectively with colleagues and callers.
• Order and maintain clinical and office supplies.
• Visit other sites as required to ensure service continuity.
• Prepare clinic documentation for clinical staff.
• Arrange meetings and take minutes or action notes.
• Carry out health and safety tasks including Fire Marshal duties.
• Demonstrate ECCH Values and Signature Behaviours in all duties.

Skills

Reception duties

Data entry

Customer service

Health and safety awareness

Tools

IT systems

Job description

East Coast Community Healthcare CIC (ECCH) is seeking an administrative hub receptionist to provide cover 08:00–17:00 on weekdays. You will greet patients, manage bookings, inputs data accurately, and support the Senior Care Coordinator in staffing and care pathways.

You will also handle meetings, health and safety tasks, and maintain stock and supplies. You will work across hub functions, communicate clearly with patients and colleagues, and uphold ECCH Values and Signatures Behaviours in every