Receptionist

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 24,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking motivated reception/administrative staff to join the Walk in Centre team across City Walk In, Smithdown Walk In, Garston UTC and Old Swan UTC in Liverpool.

You will provide front desk services, manage appointments, handle calls, and support patient administration while maintaining confidentiality and high service standards. The role offers full-time and part-time shifts within an 8am–8pm rota, including weekends.

Qualifications

• ,

Responsibilities

• Provide reception services for patients, staff, public and external customers.
• Answer telephone calls using switchboard and process messages.
• Sort and distribute mail to departments.
• Manage and maintain stock levels and ordering supplies.
• Record attendances on electronic appointment system and update information.
• Assist with data collection and generate standard reports for managers.
• Maintain filing systems and records and ensure confidentiality.
• Participate in meetings and support service improvements.

Skills

Word processing

Spreadsheets

Email

Interpersonal skills

Telephone skills

Confidentiality

Organisation

Education

GCSE or NVQ2

Tools

Microsoft Office

Switchboard system

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

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Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Job overview

Multiple vacancies have arisen for a motivated and enthusiastic person to work for the Walk in Centre team across the 4 Liverpool Sites; City Walk In, Smithdown Walk In, Garston UTC and Old Swan UTC. They will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

Multiple vacancies full-time and part-time available.

They must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . They must also be willing to work across all sites as required.

You will be required to cover sickness and absence. The service is open daily 8am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs.

Main duties of the job

The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Detailed job description and main responsibilities

• Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
• Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
• Sorting and distribution of mail to all departments.
• Manage and maintain stock levels and ordering supplies.
• Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.
• Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• To participate in meetings as required.
• To ensure a professional approach to work maintaining confidentiality throughout.
• Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe.
• Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
• Staff may be required to work from other bases within the organisation.

Person specification

Qualifications

Essential criteria

• GCSE or NVQ2 or equivalent, or equivalent experience

Desirable criteria

• Customer Service Qualification

Knowledge/Experience

Essential criteria

• Proven experience of word processing, spreadsheet, and email software
• IT Literate
• Experience of using patient administrative systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Experience of handling cash/raising invoices relating to patient charges
• Good organisational skills
• Ability to work without supervision

Desirable criteria

• Demonstrable knowledge of supervising other secretarial/administrative staff

Skills

Essential criteria

• Standard keyboard skills