Patient Services Admin & Reception Coordinator

Bupa; Stafford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa is hiring an Administrative Assistant for Mindplace Stafford. You will manage administrative and reception activities, ensuring a smooth operation and outstanding customer service for adults and children.

You will support patient journeys from greeting to checkout and handle paperwork, appointments, and post processing. The role requires strong communication, organisational skills and flexibility with shifts, including evenings and Saturdays.

Qualifications

• Excellent communication skills in written and verbal form.
• Outstanding customer service delivery and welcoming attitude.
• Administrative and reception experience required.
• Well organised, reliable and proactive attitude.
• Computer literacy and familiarity with medical terminology (desirable).
• Flexible with hours, days and shift patterns; adaptable to changing environment.

Responsibilities

• Greet and welcome customers and support their journey through the centre to checkout.
• Answer and forward customer queries via phone and email; manage local mailbox.
• Maintain a well-presented reception and waiting area.
• Ensure customer reports are dispatched within SLA and manage abnormal results.
• Prepare appointment packs, clinical files and consent forms as needed.
• Manage results (receiving, scanning, uploading) and follow up suppliers for turnaround.
• Ensure customer details, appointments, and changes are correctly recorded in system.
• Process payments, invoices, added charges and credit notes at departure.
• Organise documents efficiently and meet deadlines; assist in bookings (mammograms, MSK referrals).
• Handle post and mail; generate letters as required; monitor stock and order goods following policy.

Skills

Excellent communication

Customer service

Administrative experience

Reception experience

Well organised

Reliable

Proactive

Computer literate

Medical terminology (desirable)

Flexible with hours

Multi-disciplinary teamwork

Tools

EXACT/BOSS/Meddbase

Job description

Bupa is hiring an Administrative Assistant for Mindplace Stafford. You will manage administrative and reception activities, ensuring a smooth operation and outstanding customer service for adults and children.

You will support patient journeys from greeting to checkout and handle paperwork, appointments, and post processing. The role requires strong communication, organisational skills and flexibility with shifts, including evenings and Saturdays.