Clinic Coordinator

Confidential; Henley-on-Thames; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Confidential, a clinical business in Henley-on-Thames, is seeking a permanent Clinic & Patient Coordinator to support day-to-day clinic operations, front of house duties, rotas and clinician coordination.

You will help maintain the clinic's visual standards, handle customer queries, and manage patient schedules while driving the patient journey from first contact to treatment. A salary of £33,000–£36,000 plus a bonus scheme is offered.

Qualifications

• Background in Patient Coordinator, Medical Secretary, Clinic Coordinator or similar.
• Interest or background in Sales Support and Front of House.
• Experience in a medical/clinical setting is advantageous.
• Excellent MS Office proficiency.
• Excellent time keeping and punctuality.
• Professional and personable in person, email and telephone.
• Ability to multi task and take on new duties with short notice.
• Willing to commit to a permanent clinic role in Henley-on-Thames with alternating Saturdays.

Responsibilities

• Aiding in the smooth running of the clinic and front of house.
• Help with clinic rotas and coordinate with clinicians.
• Maintain high visual standards of the clinic.
• Liaise with customers and handle queries.
• Coordinate with patients on upcoming treatments.
• Identify opportunities to improve the patient journey from first contact to treatment.
• Generate, track, and nurture leads; convert inquiries into booked treatments.
• Follow up on inbound inquiries and maintain CRM records.

Skills

MS Office

Front of house

Clinic coordination

CRM systems

Time management

Tools

CRM software

Job description

DB Charles Recruitment have partnered with an incredibly exciting clinical business based in Henley-on-Thames, that are currently seeking to hire a permanent Clinic & Patient Coordinator.

With the role covering a variety of aspects, some key day to day duties will involve:

• Aiding in the smooth running of the day to day of the clinic, plus front of house.
• Helping with clinic rotas & coordinating with the clinicians.
• Ensuring the clinic is kept to fantastic visual standards.
• Liaising and query handling with customers.
• Coordinating with patients on upcoming treatments.
• Identify opportunities to improve the patient journey from first contact through to treatment.
• Generating, tracking, and nurturing leads.
• Converting enquiries into booked treatments.
• Following up on inbound enquiries.
• Maintain and update CRM systems.

Ideally the client is looking for CV's and to interview candidates with the following skill sets:

• A career background in roles such as Patient Coordinator, Medical Secretary, Clinic Coordinator, Clinic Manager or of a similar nature.
• Able to demonstrate an interest or background in other aspects of the role such as Sales Support and Front of House.
• Experience working in a medical / clinical setting would be highly advantageous.
• Excellent working ability with MS Office systems.
• Fantastic time keeping skills.
• Professional & personable manner face to face, via email & telephone.
• Ability to multi task and take on new duties at short notice.
• Ability to commit to a permanent clinic / office based role in Henley-on-Thames, with working every other Saturday involved.

This role will be a full time clinic based position in Henley, working Monday to Friday, with ideal hours of 10am to 6pm however the role can accommodate 9am to 5pm also. It is important to note, the role will involve Saturday working every other week. For this position, the client is looking to offer a salary of £33,000 to £36,000 per annum with an additional bonus scheme in place for the sales support side of the role.