Front Desk Specialist - Paediatric Audiology

Lancashire Teaching Hospital NHS Foundation Trust; Preston; Presencial; GBP 19 000 - 23 000; Tempo integral

Resumo da oferta

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant to join the Paediatric Audiology Service, providing secretarial and administrative support to consultants, audiologists and the wider team. The role focuses on delivering a professional Front of House service to patients and staff.

You will respond to queries, support weekly clinics, manage post and patient files, and perform data entry into Auditbase, contributing to efficient operations and

Qualificações

• Respond to telephone queries promptly and refer to the appropriate person.
• Support weekly clinics and clinic utilisation with administrative staff.
• Organise incoming/outgoing post, file reports and upload information to patient records.
• Use the local Trust case note or audit system for data entry and tracking.

Responsabilidades

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service acting in a professional, courteous and customer-focused manner at all times. Checking in patients on arrival.

Conhecimentos

Front of House

Secretarial

Administrative support

Data entry

Confidentiality

Ferramentas

Auditbase

Descrição da oferta de emprego

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant to join the Paediatric Audiology Service, providing secretarial and administrative support to consultants, audiologists and the wider team. The role focuses on delivering a professional Front of House service to patients and staff.

You will respond to queries, support weekly clinics, manage post and patient files, and perform data entry into Auditbase, contributing to efficient operations and