Midwifery Admin Assistant: Patient Concierge & Scheduler

Lancashire Teaching Hospital NHS Foundation Trust; Astley Village; Sur place; GBP 23 000 - 25 000; Plein temps

Résumé du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a Midwifery Admin Assistant to join a small administrative team supporting Community Midwifery Services. The role is primarily based at Chorley Birth Centre with cross-site work as needed, serving pregnant women, women in labour and new mothers.

You will manage calls and emails, schedule appointments, update records in BadgerNet and provide comprehensive administrative and secretarial support to the Community Midwifery team, ensuring

Responsabilités

• Act as the first point of contact for Community Midwifery Services and respond or redirect enquiries.
• Manage incoming telephone calls and emails with a calm, courteous and professional approach.
• Schedule appointments and coordinate patient pathways with Community Midwives.
• Update patient records, including BadgerNet, accurately and promptly.
• Provide administrative and secretarial support to the Community Midwifery team including diary management and minute taking.
• Handle correspondence and maintain meeting records to support day-to-day service delivery.
• Ensure discharge information and follow-ups are allocated to the relevant midwife or service.

Connaissances

Communication skills

Telephone handling

Administrative support

Secretarial skills

Outils

BadgerNet

Description du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a Midwifery Admin Assistant to join a small administrative team supporting Community Midwifery Services. The role is primarily based at Chorley Birth Centre with cross-site work as needed, serving pregnant women, women in labour and new mothers.

You will manage calls and emails, schedule appointments, update records in BadgerNet and provide comprehensive administrative and secretarial support to the Community Midwifery team, ensuring