Clinic Experience Coordinator — Patient Care Lead

Sunblink; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Private health insurance

Level 2 Dispensing Assistant Qualification training

Job summary

A healthcare agency is seeking a Clinic Coordinator to manage the reception and patient experience. The ideal candidate should have at least two years of clinical customer-facing experience, excellent communication skills, and strong administrative abilities. Responsibilities include coordinating patient appointments, liaising with clinical staff, and maintaining clinic presentation. The role offers 28 days of holiday, private health insurance, and extensive training including a Level 2 Dispensing Assistant Qualification.

Qualifications

• Minimum 2 years' experience in a clinical customer-facing role.
• Excellent verbal and written communication skills.
• Strong administrative and clerical experience with computers.

Responsibilities

• Meet and greet patients, ensuring their needs are fully met.
• Coordinate and manage complex clinical diaries.
• Act as the initial point of contact for all patients and vendors.
• Manage all patient administration tasks.
• Maintain clinic presentation and assist patients.

Skills

Clinical customer-facing experience

Verbal and written communication skills

Administrative and clerical experience

Organisational ability

Time management

Problem-solving skills

Proactiveness

Ability to work under pressure

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Database systems

Job description

A healthcare agency is seeking a Clinic Coordinator to manage the reception and patient experience. The ideal candidate should have at least two years of clinical customer-facing experience, excellent communication skills, and strong administrative abilities. Responsibilities include coordinating patient appointments, liaising with clinical staff, and maintaining clinic presentation. The role offers 28 days of holiday, private health insurance, and extensive training including a Level 2 Dispensing Assistant Qualification.