Clinic Coordinator: Front-of-House & Patient Experience Lead

London Women's Clinic; Cambridge; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

32 days annual leave including bankhol

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development

Job summary

JD Healthcare Group is seeking a Clinic Coordinator to lead front-of-house operations across its clinics in the UK. You will supervise the reception team, manage complex patient queries, and collaborate with clinic management to ensure smooth, high-standard day-to-day operations.

In this fast-paced, people-focused role, you will help deliver an exceptional patient experience, support open days and events, and contribute to continuous service improvements that support our mission of compassionate

Qualifications

• Excellent interpersonal and communication skills to create a welcoming environment for patients and colleagues.
• Strong ability to manage multiple priorities with accuracy in a busy clinic setting.
• Empathetic and responsive approach to supporting patients throughout their journey.

Responsibilities

• Lead front-of-house operations, acting as the first point of escalation for reception-related queries and ensuring a welcoming, well-organised patient environment at all times.
• Manage complex patient queries, bookings and front-of-house processes with accuracy and efficiency, including appointment scheduling, patient registration and PRISM/HFEA portal administration
• Process patient payments accurately and oversee end-of-day financial reporting and records
• Support patient communication including post-consultation follow-ups, cost explanations and next-step guidance
• Monitor and update patient outcome tracking lists to support reporting and follow-up processes
• Oversee stock control for reception and clinic supplies, ensuring timely ordering and inventory management
• Liaise with IT, maintenance and external partners to resolve operational issues and maintain clinic functionality
• Support coordination of clinic events such as open days, contributing to continuous improvement and an exceptional patient experience (occasional weekend or bank holiday cover may be required)

Skills

Interpersonal skills

Communication

Multitasking

Empathy

Tools

Microsoft Office

EMR systems

CRM platforms

Job description

JD Healthcare Group is seeking a Clinic Coordinator to lead front-of-house operations across its clinics in the UK. You will supervise the reception team, manage complex patient queries, and collaborate with clinic management to ensure smooth, high-standard day-to-day operations.

In this fast-paced, people-focused role, you will help deliver an exceptional patient experience, support open days and events, and contribute to continuous service improvements that support our mission of compassionate