Clinic Coordinator: Scheduling, Patient Care & Admin

Audika GB; Aberdeen City; On-site; GBP 24,000 - 29,000; Full time

Job summary

Audika in Aberdeen is seeking a Clinic Coordinator for a full-time position (Monday-Friday, 9am-5pm). The salary is £26,312 per year.

You will support hearing care professionals, manage appointments, maintain records in line with GDPR, and promote wellness services and care plans to patients. The role emphasizes exceptional customer service, a friendly and proactive demeanor, and strong relationship-building with customers in our hearing centres and during home visits.

Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job description

Audika in Aberdeen is seeking a Clinic Coordinator for a full-time position (Monday-Friday, 9am-5pm). The salary is £26,312 per year.

You will support hearing care professionals, manage appointments, maintain records in line with GDPR, and promote wellness services and care plans to patients. The role emphasizes exceptional customer service, a friendly and proactive demeanor, and strong relationship-building with customers in our hearing centres and during home visits.