Audiology Administration & Reception Coordinator

Hywel Dda University Health Board; Llanelli; On-site; GBP 18,000 - 21,000; Full time

Job summary

Hywel Dda University Health Board is seeking a motivated administrator to join the Outpatient Audiology Department at Prince Philip Hospital, Llanelli. The role covers reception, appointment scheduling, and general clerical duties to ensure smooth service delivery.

The successful candidate will handle calls, welcome patients, process emails, and support hearing aid battery issuance while contributing to performance indicators and service improvements in a busy NHS setting.

Qualifications

• Experience delivering frontline reception/admin support in a busy environment.
• Ability to manage multiple tasks with accuracy and professionalism.
• Experience in healthcare settings is advantageous.

Responsibilities

• Deliver a comprehensive reception and administrative support service for the audiology department.
• Book, cancel and rearrange appointments using waiting lists and patient tracking systems.
• Answer telephone enquiries, welcome patients, handle correspondence and respond to emails.
• Issue hearing aid batteries and related consumables and support KPI delivery.

Skills

Reception skills

Admin experience

Healthcare setting

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Hywel Dda University Health Board is seeking a motivated administrator to join the Outpatient Audiology Department at Prince Philip Hospital, Llanelli. The role covers reception, appointment scheduling, and general clerical duties to ensure smooth service delivery.

The successful candidate will handle calls, welcome patients, process emails, and support hearing aid battery issuance while contributing to performance indicators and service improvements in a busy NHS setting.