Hearing Wellness Advisor - Cardiff

Boots Hearingcare; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus

Boots Discount Card

Free hearing aids

Free flu vaccination

Pension scheme

Life assurance

Flexible Benefits Box

Wellbeing support

25 days leave

Job summary

Boots Hearingcare is recruiting a Hearing Wellness Advisor to welcome customers, support clinical care, and guide them through their hearing journey. You will gain structured training at the Boots Hearingcare Academy and grow towards QHAD and Audiologist roles.

Roles include screen tests, assistance in clinics, and handling administration with a customer-centric approach. Committed to exceptional care and career progression within Boots Hearingcare.

Qualifications

• Strong customer-service background, healthcare or retail preferred.
• Excellent communication and interpersonal skills.
• Good organisational and administrative abilities.
• Meticulous attention to detail and data entry accuracy.
• Genuine interest in hearing health and progression into audiology.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre-clinic checks.
• Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Discuss hearing health, ear care products and next steps with customers.
• Manage administration, appointments and customer records accurately.
• Deliver a high-quality, customer-centric service.

Skills

Customer service

Communication skills

Organisation

Attention to detail

Hearing health interest

Education

GCSE Maths-English-Science

Job description

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.

This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway.

The clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment‑based services
• Strong clinical and operational support
• Clear processes and high standards of care

The role

As a Hearing Wellness Advisor, you’ll:

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre‑clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high‑quality, customer‑centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist

Entry requirements:

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What’s In It For You

• Salary: £26,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What We’re Looking For

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.