Clinic Coordinator

Specsavers; Walthamstow; On-site; GBP 1,653,000 - 2,066,000; Full time

Benefits offered by this job

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Job summary

Specsavers in Walthamstow is looking for a Clinic Coordinator who is organized, proactive and passionate about delivering excellent customer service. You will support patients and the team, handle IT systems, and help ensure high standards of care in our store.

This full-time role (40 hours, including weekends) offers staff discounts and enhanced sick pay. No prior admin experience required, just a commitment to great service and developing in-store knowledge.

Qualifications

• Great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Responsibilities

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

Skills

Organisational skills

IT skills

Time management

Communication at all levels

Tools

IT systems

Job description

Clinic Coordinator - Walthamstow Specsavers

So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Clinic Coordinator in Specsavers, you don't need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Our Store

Located in Walthamstow, we're excited to welcome a new Clinic Coordinator to our friendly and professional team!

What's on offer?

• Full time hours - 40 hours including weekends.
• Salary: £13 per hours
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge