Clinic Coordinator - NHS Admin & Patient Experience

NBT; West of England; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Clinic Coordinator to provide high-quality administrative support for outpatient services. You will coordinate appointments, referrals and patient communications, ensuring efficient clinic capacity and a positive patient experience.

You will work with clinical and administrative teams to maintain records, arrange interpreter services, and assist in delivering excellent patient care within a welcoming NHS environment.

Qualifications

• Educated to GCSE, grade C or above in English Language and Maths.
• Business and Administration Level 3 NVQ or equivalent experience.
• Clerical/administrative experience, including filing and/or reception.
• Experience of using a Patient Administration System.

Responsibilities

• Coordinate and manage outpatient appointments, referrals and clinic activity.
• Act as a key point of contact for patients, carers, clinicians and colleagues.
• Maintain patient administration systems and arrange interpreter/other appointment services.
• Support efficient utilisation of clinic capacity and deliver a positive patient experience.

Skills

Polite communication

Under pressure

Teamwork

Independent work

Difficult conversations

Organisation

IT skills

Outpatient policies

Education

GCSE English/Maths

Business Admin NVQ Level 3

Job description

Bristol NHS Foundation Trust is seeking a Clinic Coordinator to provide high-quality administrative support for outpatient services. You will coordinate appointments, referrals and patient communications, ensuring efficient clinic capacity and a positive patient experience.

You will work with clinical and administrative teams to maintain records, arrange interpreter services, and assist in delivering excellent patient care within a welcoming NHS environment.