Retail Supervisor

Specsavers; Whitehaven; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full Time Hours

Pension enrolment via employer

Specsavers Perks

WeCare employee support

Headspace app subscription

Eyecare and hearcare discounts

Birthday paid day off

Enhanced family leave and sick pay

Good public transport access

Job summary

Specsavers is seeking a Retail Supervisor to assist store directors with retail operations, supervising and coaching staff to uphold high technical standards and customer service while exceeding performance targets.

You will use KPIs to drive sales, reduce costs and maximise profits, and participate in ongoing training and development to enhance product knowledge and people management skills. A strong background in optics or Audiology is essential.

Qualifications

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology

Responsibilities

• Supervise, coach and motivate staff to achieve excellent technical standards and customer service and to exceed performance targets.
• Support store directors with retail operations and use KPIs to increase sales, minimise costs and maximise profits.
• Assist in creating a warm and friendly store atmosphere and ensure outstanding store environment for customers and team.
• Contribute to staff development through thorough training and ongoing coaching.

Skills

Staff supervision

Customer service

Leadership

KPI management

Job description

As Retail Supervisor you will assist the store directors with the retail operations with a particular responsibility for supervising, coaching and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets. You will support by using key performance indicators to increase sales, minimise costs and maximise profits and management team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI’s to increase sales, minimise costs and maximise profits.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

Please note that previous optics experience is essential for this role.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full Time Hours - 38.75 hours per week including weekend
• Salary £28,000 per annum
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Excellent access to public transport

Find out more

This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology