Office Manager - Wembley

Specsavers Norge; Wembley; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Full training and development

Pension enrollment

Specsavers Perks portal

Birthday day off

Job summary

Specsavers Wembley Home Visits office is seeking an Office Manager to support directors in running a successful customer-focused operation.

You will lead day-to-day activities, drive performance, coach the team, and ensure a personalised, welcoming customer experience across services. The role emphasizes governance, cost control, and continuous improvement to grow the business.

Qualifications

• Proven leadership experience with the ability to motivate and inspire a team.
• Current or recent experience within Optics at Supervisor or Assistant Manager level—essential for this role.
• Strong organisational and problem-solving skills.
• Commercial awareness with experience working to KPIs.

Responsibilities

• Lead by example, delivering a world-class customer experience.
• Inspire, coach and develop the team to achieve their best.
• Foster a culture of continuous improvement and drive business KPIs.
• Support recruitment, onboarding, and ongoing training of team members.
• Conduct regular 1-2-1s, performance reviews, and team meetings.
• Oversee NHS GOS claims, fees and vouchers processing.
• Manage clinic diaries, routes and scheduling to maximise efficiency.
• Oversee call centre operations and ensure excellent customer communication.

Skills

Leadership experience

Optics supervisor

Customer service

KPI driven

Coaching

Job description

Do you have current or previous experience within Optics at Supervisor or Assistant Manager level and are looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!

At Specsavers, we're passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We're looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.

As our Office Manager, you'll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.

You'll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you'll help the team reach their full potential while ensuring every customer receives a personalized and welcoming experience.

You'll also use KPIs and business insights to improve efficiency, reduce costs, and maximize profitability - supporting the continued growth of the Home Visits business.

Our business

Our Home Visits office is based in Wembley, HA9.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

WhatYou'llBe Doing

• Lead by example, delivering a world-class customer experience
• Inspire, coach and develop the team to achieve their best
• Foster a culture of continuous improvement
• Drive the business key performance indicators (KPIs)
• Support recruitment, onboarding, and ongoing training of team members
• Conduct regular 1-2-1s, performance reviews, and team meetings
• Work closely with Directors to identify business improvements and growth opportunities
• Ensure strong financial controls, including management of bad debt
• Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
• Manage clinic diaries, routes and scheduling to maximise efficiency
• Oversee call centre operations and ensure excellent customer communication
• Handle customer queries and complaints professionally and efficiently
• Maintain compliance with Health & Safety and regulatory standards
• Build and maintain relationships with Care Homes and support business growth
• Support local marketing and community outreach activity
• Oversee stock management, reporting, and general administration
• Support the Directors with ad-hoc tasks and projects as required

What We're Looking For

• Proven leadership experience with the ability to motivate and inspire a team
• Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role
• Strong organisational and problem-solving skills
• Commercial awareness with experience working to KPIs
• Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Confidence in handling customer queries, complaints, and sensitive situations
• A proactive mindset with a passion for continuous improvement

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)
• 28 days leave (includes bank holidays)
• Enjoy an additional paid day off on your birthday to celebrate you!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enhanced family leave and company sick pay

Why Join Specsavers?

At Specsavers, we invest in our people. You'll receive ongoing training and development to strengthen your leadership skills and support your career progression. You'll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.

If you're a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we'd love to hear from you.