Clerical Officer

Countess of Chester Hospital NHS Foundation Trust; Chester; On-site; GBP 21,000 - 23,000; Full time

Job summary

The Countess of Chester Hospital NHS Foundation Trust is seeking a Band 2 Clerical Officer to support the Therapies and Integrated Care Division. The role is based at Tarporley War Memorial Hospital within the Rural Community Response Hub, serving seven days a week, and will support NHS at Home administration.

You will provide high-quality administrative support, handle telephone enquiries, ordering, procurement, and produce documents using Word, Excel and PowerPoint.

Qualifications

• Good general level of education to GCSE standard or equivalent.
• NVQ Level II or III in Business Administration/Customer Services/Information Technology.
• CLAIT, BTEC, AMSPAR.

Responsibilities

• Provide an effective, high quality administrative support service within the Rural Community Response Hub.
• Report to a Team Coordinator and liaise with COCH, CWP and external NHS organisations.
• Handle day-to-day running of administrative duties including telephone enquiries, equipment ordering and procurement.
• Word processing, flow charts, Excel and PowerPoint; proficiency in these skills is required.
• Knowledge of EPR and EMIS would be advantageous; training provided if not previously used.

Skills

Ability to work accurately

Organisational skills

Work under pressure

Education

GCSE standard or equivalent

NVQ II or III in Business Admin / Customer Services / IT

CLAIT, BTEC, AMSPAR

Job description

Countess of Chester Hospital NHS Foundation Trust

Clerical Officer

The closing date is 08 November 2026

In collaboration the Countess of Chester Hospital and Cheshire & Wirral Partnership Trust have agreed to manage and develop Therapy Services across the whole Western Cheshire in order to deliver seamless care.

An exciting opportunity has arisen for a Band 2 Clerical Officer to support the Therapies and Integrated Care Division .

We are looking for someone who has a flexible approach to cover all aspects of the NHS at Home directorate administration.

The role will be based at Tarporley War Memorial Hospital within the Rural Community Response Hub who provide a service 7 days a week.

Main duties of the job

To provide an effective, high quality administrative support service within the Rural Community Response Hub. You will report to a Team Coordinator. You will liaise with colleagues within COCH and/or CWP and external NHS organisations, other external agencies, patients etc.

The post holder will be responsible for the day to day running of administrative duties within the office and the service that it provides.

Main duties will include responding to telephone enquiries from members of the CRHs, other professionals, patients and their families, ordering of equipment and procurement, word processing, flow charts, Excel and Power point, therefore you would need to be proficient in these computer skills.

Knowledge of EPR and EMIS would also be an advantage however full training would be given if you have not previously worked with these system. Applicants should have a professional and pleasant manner at all times and be enthusiastic about the service provided by the Community Response Hubs.

You will also be someone who uses initiative, has common sense, has good communication and strong organisational skills.

About us

The Trust's services are provided from three locations:

• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Person Specification

Qualification

• Good general level of education to G.C.S.E standard or equivalent
• NVQ Level II or III in Business Administration/Customer Services/ Information Technology
• CLAIT, BTEC, AMSPAR

Knowledge and Experience

• Computer literate (to ECDL standard or equivalent)
• NHS experience
• Proof of recognised officerelated/typewriting/word processing qualification/s and evidence of their use

Skills and Abilities

• Ability to work accurately and within strict deadlines
• Effective organisational skills
• Able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Countess of Chester Hospital NHS Foundation Trust