Clinic Administrator – Customer Experience Lead

Bupa; Manchester; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days holiday, increasing withlength

Buy and sell annual leave

Bupa health insurance as a benefit in‑

Enhanced company pension scheme

Life assurance

Viva wellbeing initiatives and support

Gym discounts and fitness partnerships

Retail, travel, and leisure discounts

Learning and development opportunities

Zusammenfassung

Bupa Manchester is seeking a Centre Administrator to join our clinic. You will be the first point of contact, greet customers, handle enquiries, and support administrative processes to ensure a seamless experience from arrival to checkout.

This full-time, on-site role offers 40 hours per week in clinic hours (7am–8pm, Mon–Fri), with a salary of £27,900 per annum. You will collaborate with clinical colleagues to deliver outstanding service and support our customers’ health journeys.

Qualifikationen

• Experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication.
• Experience handling inquiries face-to-face, by telephone, and via email.
• Strong organisational and time management.
• Ability to work in a fast-paced environment with attention to detail.
• Experience working towards targets.
• Good IT skills with Microsoft Office and customer management systems.
• Positive, resilient, customer-focused attitude.

Aufgaben

• Greet and welcome customers professionally.
• Support customers throughout their visit for a seamless experience.
• Answer and direct incoming telephone enquiries.
• Proactively manage centre mailboxes and emails.
• Maintain a clean, welcoming reception and waiting area.
• Ensure reports and documentation are processed and dispatched on time.
• Keep customers informed about procedures and services.
• Build relationships with customers and colleagues.
• Liaise with clinical teams to ensure service delivery.
• Work towards individual and team performance objectives.
• Contribute to team goals and continuous improvement.

Kenntnisse

Customer-facing

Strong communication

Organisational skills

IT skills (Microsoft Office)

Teamwork

Telephone & email handling

Attention to detail

Customer relationship building

Tools

CRM systems

Jobbeschreibung

Bupa Manchester is seeking a Centre Administrator to join our clinic. You will be the first point of contact, greet customers, handle enquiries, and support administrative processes to ensure a seamless experience from arrival to checkout.

This full-time, on-site role offers 40 hours per week in clinic hours (7am–8pm, Mon–Fri), with a salary of £27,900 per annum. You will collaborate with clinical colleagues to deliver outstanding service and support our customers’ health journeys.