Administrator

Bupa; Manchester; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday, increasing withlength

Buy and sell annual leave

Bupa health insurance as a benefit in‑

Enhanced company pension scheme

Life assurance

Viva wellbeing initiatives and support

Gym discounts and fitness partnerships

Retail, travel, and leisure discounts

Learning and development opportunities

Descripción de la vacante

Bupa Manchester is seeking a Centre Administrator to join our clinic. You will be the first point of contact, greet customers, handle enquiries, and support administrative processes to ensure a seamless experience from arrival to checkout.

This full-time, on-site role offers 40 hours per week in clinic hours (7am–8pm, Mon–Fri), with a salary of £27,900 per annum. You will collaborate with clinical colleagues to deliver outstanding service and support our customers’ health journeys.

Formación

• Experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication.
• Experience handling inquiries face-to-face, by telephone, and via email.
• Strong organisational and time management.
• Ability to work in a fast-paced environment with attention to detail.
• Experience working towards targets.
• Good IT skills with Microsoft Office and customer management systems.
• Positive, resilient, customer-focused attitude.

Responsabilidades

• Greet and welcome customers professionally.
• Support customers throughout their visit for a seamless experience.
• Answer and direct incoming telephone enquiries.
• Proactively manage centre mailboxes and emails.
• Maintain a clean, welcoming reception and waiting area.
• Ensure reports and documentation are processed and dispatched on time.
• Keep customers informed about procedures and services.
• Build relationships with customers and colleagues.
• Liaise with clinical teams to ensure service delivery.
• Work towards individual and team performance objectives.
• Contribute to team goals and continuous improvement.

Conocimientos

Customer-facing

Strong communication

Organisational skills

IT skills (Microsoft Office)

Teamwork

Telephone & email handling

Attention to detail

Customer relationship building

Herramientas

CRM systems

Descripción del empleo

Job Description: Manchester, M22 5WX Full Time | 40 Hours per Week (Clinic opening hours are 7am – 8pm Monday – Friday) Salary: £27,900 per annum Fully on-site role as this is a clinic-based role

We Make Health Happen At Bupa, you'll be welcomed, valued, and supported to thrive. We champion diversity and understand the importance of our people reflecting the communities and customers we serve. You'll find an inclusive environment where you can be yourself, surrounded by colleagues who share the same purpose: helping people live longer, healthier, happier lives.

We are looking for a professional and customer-focused Administrator to join our team in Manchester. You will play a vital role in ensuring every customer receives an exceptional experience throughout their journey within the centre, from arrival through to checkout. As the first point of contact, you'll be responsible for welcoming customers, managing enquiries, supporting administrative processes, and working closely with clinical colleagues to deliver a seamless service.

How You'll Help Us Make Health Happen

As a Centre Administrator, you'll support the day-to-day operation of the clinic while delivering outstanding customer service at every stage of the customer journey.

Key responsibilities include:

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

What You'll Bring

Essential Skills and Experience

• Previous experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• A positive, resilient, and customer-focused approach.

Benefits

Our benefits are designed to make health happen for our people. Viva, our global wellbeing programme, supports every aspect of wellbeing, including mental, physical, financial, social, and environmental health. You'll enjoy a range of benefits, including:

• Equivalent of 25 days holiday, increasing with length of service.
• Option to buy and sell annual leave.
• Bupa health insurance as a benefit in kind.
• Enhanced company pension scheme.
• Life assurance.
• Access to Viva wellbeing initiatives and support programmes.
• Gym discounts and fitness partnerships.
• Retail, travel, and leisure discounts.
• Access to a range of learning and development opportunities.

Why Bupa?

We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

Time Type: Full time

Job Area: Administration

Locations: Clinic - South Manchester

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.