Clinic Reception & Admin Specialist (Flexible Hours)

Bupa; South Nutfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Wellbeing initiatives

Job summary

Bupa Health Centre in Guildford is seeking a Receptionist/Administrator to welcome patients and support clinic operations. You will manage front-desk queries, bookings, payments, and record-keeping while assisting clinical teams to deliver a high-quality service.

The role offers a 40-hour week, Monday to Friday with occasional Saturdays, a generous holiday allowance and comprehensive benefits as part of the Bupa Health Centre team.

Qualifications

• Experience in customer service, reception or administrative role.
• Strong communication and interpersonal skills with customers and colleagues.
• Excellent organisational skills and ability to prioritise tasks in a busy environment.
• Good IT skills, including Microsoft Office.
• High levels of accuracy and attention to detail.
• Able to work independently and in a team.
• GCSE level education or equivalent.
• Knowledge of medical terminology is advantageous but not essential.

Responsibilities

• Greet and welcome customers from arrival to departure.
• Handle incoming calls, emails and customer enquiries.
• Coordinate and amend bookings across clinic systems.
• Prepare customer documentation and maintain records.
• Process customer payments and other financial administration tasks.
• Manage customer reports, results and follow-up activities.
• Keep reception and waiting areas clean, safe and welcoming.
• Collaborate with clinical colleagues to support the customer journey.
• Assist with quality standards, compliance, audits and health and safety.

Skills

Customer service

Reception experience

Administrative tasks

Microsoft Office

Communication skills

Organisational skills

Attention to detail

Teamwork

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Bupa Health Centre in Guildford is seeking a Receptionist/Administrator to welcome patients and support clinic operations. You will manage front-desk queries, bookings, payments, and record-keeping while assisting clinical teams to deliver a high-quality service.

The role offers a 40-hour week, Monday to Friday with occasional Saturdays, a generous holiday allowance and comprehensive benefits as part of the Bupa Health Centre team.