Client Support Worker

LHM360; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employer pension contributions

Generous holiday entitlement

Job summary

LHM360 is seeking a Client Support Worker to join our frontline team in a busy Day Centre environment in Glasgow. You will build trusting relationships, provide practical and emotional support, and help clients access appropriate services while maintaining professional boundaries.

The role is permanent and full-time, offering a salary of £28,000, generous holiday entitlement, employer pension contributions, and access to an Employee Assistance Programme plus ongoing training and development

Responsibilities

• Building positive and trusting relationships with clients.
• Providing practical and emotional support.
• Recognising individual needs and helping clients access appropriate services and specialist support.
• Supporting clients with issues relating to housing, health, wellbeing, benefits and other areas affecting their lives.
• Encouraging clients to participate, build confidence, develop skills and try new experiences.
• Responding appropriately to challenging situations while maintaining dignity, compassion and professional boundaries.
• Maintaining accurate and appropriate records.
• Working collaboratively with colleagues, volunteers and external partners.
• Supporting clients to take part in activities and other opportunities where appropriate, particularly where these support client engagement, relationship-building, wellbeing and social connection.

Job description

As a Client Support Worker, you will be part of our frontline team, helping to create a safe, welcoming and supportive environment for everyone who comes through our doors. The role will include:

• Building positive and trusting relationships with clients.
• Providing practical and emotional support.
• Recognising individual needs and helping clients access appropriate services and specialist support.
• Supporting clients with issues relating to housing, health, wellbeing, benefits and other areas affecting their lives.
• Encouraging clients to participate, build confidence, develop skills and try new experiences.
• Responding appropriately to challenging situations while maintaining dignity, compassion and professional boundaries.
• Maintaining accurate and appropriate records.
• Working collaboratively with colleagues, volunteers and external partners.
• Supporting clients to take part in activities and other opportunities where appropriate, particularly where these support client engagement, relationship-building, wellbeing and social connection.

This is a varied and rewarding role. No two days will be exactly the same, and the successful candidate will need to be approachable, adaptable and comfortable working within a busy Day Centre environment.

What We Offer

• A permanent, full-time position.
• A competitive salary of £28,000.
• Generous holiday entitlement.
• Employer pension contributions.
• Access to an Employee Assistance Programme.
• Ongoing training and professional development opportunities.
• The opportunity to help shape and develop an evolving frontline service.
• The chance to make a genuine difference within a trusted and welcoming community.

Why This Role Matters

This role is about much more than providing practical support. It is about seeing the whole person, recognising their strengths and creating opportunities for them to feel heard, respected, included and valued.

You will be joining a team committed to working collaboratively, sharing skills and providing consistent support. Your contribution will help us create more opportunities for clients, respond effectively to increasing demand and ensure that LHM remains a place where everyone has a place.

LHM is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds. We welcome applications from candidates who demonstrate a strong understanding of the challenges faced by the people and communities we support, together with the professional skills, experience and boundaries required for this role.