Client Support Worker

Scvo; Glasgow; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary £28,000

Generous holiday entitlement

Employer pension contributions

Employee Assistance Programme

Training & professional development

Descripción de la vacante

The Lodging House Mission in Glasgow is seeking a Client Support Worker to join our DayCentre team. You will build trust with clients, provide practical and emotional support, and help access housing, health, and benefits services in a busy Day Centre.

The role focuses on compassionate, non-judgemental support, safeguarding, and collaborative teamwork to improve wellbeing and social inclusion for people experiencing homelessness.

Formación

• Experience of supporting people affected by homelessness, poverty and social exclusion.
• Confident and sensitive communication with people from diverse backgrounds.
• Understanding of safeguarding, confidentiality and professional boundaries.
• Ability to remain calm and make sound decisions in challenging situations.
• Compassionate, non-judgemental approach with clear professional boundaries.
• Willingness to work as part of a team and independently when needed.

Responsabilidades

• Build positive, trusting relationships with clients.
• Provide practical and emotional support to clients.
• Help clients access housing, health, wellbeing, benefits and other services.
• Encourage client participation, confidence, and skill development.
• Respond to challenging situations with dignity and professionalism.
• Maintain accurate records and work with colleagues and external partners.
• Support clients to engage in activities that promote wellbeing and social connection.

Conocimientos

Experience homelessness

Clear communication

Safeguarding & confidentiality

Calm under pressure

Compassionate & non-judgemental

Teamwork & independence

Educación

SCQF Level 6 social care qualification

Descripción del empleo

## Client Support Worker* The Lodging House Mission* Full time* £28,000* On site: Glasgow* Closing 4th November 2026* Advertised from 9th October 2026* 37.5 hours per week. Permanent.#### RoleLHM is a Glasgow-based charity supporting people affected by homelessness, poverty, social exclusion and a wide rangeof complex life circumstances. Founded in 1909, LHM has a long history of providing compassionate, high-qualitysupport.At the heart of our work is a welcoming and inclusive community where everyone is treated with dignity, respect andkindness. We are looking for a compassionate, confident and enthusiastic Client Support Worker to join our DayCentre team.This is an exciting opportunity for someone who is passionate about working alongside people, building meaningfulrelationships and helping clients access the support, experiences and opportunities that matter to them.**About the Role**As a Client Support Worker, you will be part of our frontline team, helping to create a safe, welcoming andsupportive environment for everyone who comes through our doors. The role will include:* Building positive and trusting relationships with clients.* Providing practical and emotional support.* Recognising individual needs and helping clients access appropriate services and specialist support.* Supporting clients with issues relating to housing, health, wellbeing, benefits and other areas affecting their lives.* Encouraging clients to participate, build confidence, develop skills and try new experiences.* Responding appropriately to challenging situations while maintaining dignity, compassion and professional boundaries.* Maintaining accurate and appropriate records.* Working collaboratively with colleagues, volunteers and external partners.* Supporting clients to take part in activities and other opportunities where appropriate, particularly where these support client engagement, relationship-building, wellbeing and social connection.This is a varied and rewarding role. No two days will be exactly the same, and the successful candidate will need tobe approachable, adaptable and comfortable working within a busy Day Centre environment.**About You**We are looking for someone who:* Has experience of supporting people affected by homelessness, poverty and social exclusion, including people experiencing poor mental health and other complex challenges.* Can communicate confidently and sensitively with people from a wide range of backgrounds.* Understands safeguarding, confidentiality and professional boundaries.* Can remain calm and make sound decisions in challenging situations.* Is compassionate and non-judgemental while also able to maintain clear and consistent boundaries.* Enjoys working as part of a team and is willing to contribute across different areas of our work.* Can work independently, use initiative and recognise when guidance or additional support is required.* Holds a relevant social care qualification at SCQF Level 6 or above, or an equivalent qualification.* The successful candidate will be required to undertake a satisfactory PVG Scheme check.**What We Offer*** A permanent, full-time position.* A competitive salary of £28,000.* Generous holiday entitlement.* Employer pension contributions.* Access to an Employee Assistance Programme.* Ongoing training and professional development opportunities.* The opportunity to help shape and develop an evolving frontline service.* The chance to make a genuine difference within a trusted and welcoming community.**Why This Role Matters**This role is about much more than providing practical support. It is about seeing the whole person, recognising theirstrengths and creating opportunities for them to feel heard, respected, included and valued.You will be joining a team committed to working collaboratively, sharing skills and providing consistent support.Your contribution will help us create more opportunities for clients, respond effectively to increasing demandand ensure that LHM remains a place where everyone has a place.#### Application notesDownload the application pack below, or please email or telephone: [e-mail]/0141 552 0285Completed applications must be received by 12 noon on Wednesday 4th November 2026.Applications will be shortlisted following the closing date. Successful candidates will be invited to interview, andunsuccessful applicants will be notified by email.Interviews will be held on Wednesday 11th November 2026.CVs will not be accepted.LHM is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds. Wewelcome applications from candidates who demonstrate a strong understanding of the challenges faced by thepeople and communities we support, together with the professional skills, experience and boundaries required forthis role.#### Downloads* Application Pack