Housing First Support Worker (Mon - Fri, 9Am - 5Pm)

Bcha; Plymouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

BCHA in Plymouth is seeking a Housing First Support Worker to provide personalised support to people with complex needs who have experienced homelessness. You will work in line with Housing First principles to offer trauma-informed and person-centred assistance that respects each individual's strengths and aspirations.

You will help customers establish and maintain safe, secure tenancies, build confidence, and develop meaningful connections within the local community, while coordinating with

Qualifications

• Experience working with people with complex or multiple needs.
• Ability to apply Housing First principles and trauma-informed, person-centred support.
• Excellent communication and relationship-building skills.
• Ability to work independently and as part of a wider team.
• Strong organisational skills and ability to manage competing priorities.
• Commitment to safeguarding, equality, diversity and customer independence.

Responsibilities

• Build trusting, respectful and consistent relationships with customers.
• Provide trauma-informed, strengths-based and person-centred support.
• Support customers to maintain tenancies and gain housing stability.
• Collaborate with customers to identify goals and aspirations.
• Coordinate with health, social care, housing and other services.
• Advocate for customers to access appropriate services.
• Encourage independence, choice and community connections.
• Maintain confidential records and contribute to support planning.

Skills

Experience with complex needs

Excellent communication

Independent with team

Organisational skills

Solution-focused mindset

Professional boundaries

Safeguarding & inclusion

Job description

We are looking for a Housing First Support Worker to join our team and provide high-quality, personalised support to people with complex needs who have experienced homelessness and multiple exclusion.

You will work in line with Housing First principles, providing a flexible, trauma-informed and person-centred service that recognises each individual's strengths, choices and aspirations.

Your role will be to support customers to establish and maintain safe, secure and sustainable tenancies, while helping them build confidence, increase independence and develop meaningful connections within their local community.

Key Responsibilities

As a Housing First Support Worker, you will:

• Build trusting, respectful and consistent relationships with customers.
• Provide trauma-informed, strengths-based and person-centred support tailored to individual needs.
• Support customers to maintain their tenancy and develop the skills needed for long-term housing stability.
• Work collaboratively with customers to identify their goals, strengths and aspirations.
• Support people experiencing multiple and complex needs, including challenges relating to homelessness, mental health, substance use, social isolation and previous trauma.
• Coordinate support with health, social care, housing and other specialist services.
• Advocate for customers and help them access appropriate services and opportunities.
• Encourage independence, choice and control, while respecting the customer's right to make their own decisions.
• Support customers to develop positive relationships and meaningful connections within their local community.
• Identify and manage risks appropriately, following safeguarding and organisational procedures.
• Maintain accurate and confidential records and contribute to support planning and reviews.
• Work as part of a multidisciplinary team and develop effective partnerships with external agencies.
• Promote equality, dignity, inclusion and respect in all aspects of your work.

About You

We are looking for someone who is compassionate, resilient and non-judgemental, with a genuine commitment to supporting people who have experienced homelessness and social exclusion.

You will have:

• Experience of working with people with complex or multiple needs.
• An understanding of Housing First principles and/or experience of supporting people experiencing homelessness.
• Experience of providing person-centred, strengths-based or trauma-informed support.
• Excellent communication and relationship-building skills.
• The ability to work independently while also contributing effectively to a wider team.
• Good organisational skills and the ability to manage competing priorities.
• A positive and solution-focused approach to challenging situations.
• The ability to maintain professional boundaries while building trusting relationships.
• A commitment to safeguarding, equality, diversity and promoting customer choice and independence.

Why Join Us?

This is an opportunity to make a genuine difference to the lives of people who may have experienced significant disadvantage, trauma and exclusion.

You will be part of a supportive team that believes everyone deserves a safe and secure home, and that people should be empowered to make their own choices about their lives and futures.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to 'deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.