Client Support Specialist

Ifglobal; Merley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

20 days annual leave + bank holidays

Birthday off

Social events

Free parking

Job summary

IFGlobal is seeking a Client Support Specialist to manage day-to-day client administration, maintenance and finance requirements with speed and quality. The role demands developing and sustaining strong partnerships with existing and new clients while coordinating with internal stakeholders to galvanise delivery.

You'll be the first point of contact for client queries, manage courier issues and backorders, and work cross-functionally with warehouse, tech and finance to prioritise tasks and

Qualifications

• Experience building and maintaining strong client relationships.
• Administrative experience and quick learning of new systems.
• Capable representation of the company to clients.
• Ability to manage multiple tasks and stakeholders at pace.
• Excellent written and verbal communication.

Responsibilities

• Be first point of contact for client queries via ticketing system and calls.
• Manage courier queries such as late deliveries and missing parcels.
• Own client-related queries including backorders and shipping issues.
• Collaborate across warehouse, tech and finance to prioritise queries.
• Draft concise emails outlining issues, impact, and actions taken.
• Prioritise tasks and negotiate priorities with stakeholders.
• Deliver high-quality service by understanding client needs.

Skills

Client focus

Administrative experience

Stakeholder management

Cross-functional collaboration

Communications

Independent working

Job description

IFGlobal is a technology-enabled 3PL and growth partner for eCommerce brands. We help businesses across the UK and internationally scale with reliable fulfilment, marketplace support, and the right technology. From warehousing and order fulfilment to Amazon and eBay account management, we're here to make growth easier.

About the role

Our Client Support Specialist role is a pivotal position within the organisation. A successful candidate will ensure the core requirements of day-to-day Client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. A Client Support Specialist must be able to develop and maintain excellent partnerships with existing and new Clients and be able to galvanise internal stakeholders.

What you'll do

• First point of contact for Client queries through a ticketing system and telephone calls.
• Managing courier queries such as late delivery, missing parcels and collections
• Taking ownership for Client related queries such as backorders, concerns, shipping issues, booking in, held orders.
• Work cross functionally across warehouse, tech and finance functions to ensure Client queries are being managed and prioritised.
• Articulate and able to compose concise and well written emails setting out the issue, impact, solution and actions taken.
• Prioritisation of tasks and negotiate competing priorities with internal and external stakeholders.
• Ensure that the highest quality of service is provided to the Client by understanding their business needs and taking accountability for their queries.

What we're looking for

• Excellent Client focus with proven experience in building and maintaining strong, collaborative relationships.
• Administrative experience and ability to learn new systems and processes quickly.
• To passionately represent the company to our Clients and also show a strong desire to understand their business and aspirations.
• Ability to manage at pace, differing tasks and stakeholders.
• Proven ability to work cross-functionally internally and externally.
• Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and Client needs.
• Excellent communication skills, both written and verbal.

Package

• Salary: Up to £30,000 per annum
• Health cash plan
• Annual leave of 20 days plus bank holidays increasing with length of service
• In addition to annual leave entitlement, we provide your birthday off
• Company social events
• Free parking