Client Success & Support Specialist

Ifglobal; Merley; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

20 days annual leave + bank holidays

Birthday off

Social events

Free parking

Job summary

IFGlobal is seeking a Client Support Specialist to manage day-to-day client administration, maintenance and finance requirements with speed and quality. The role demands developing and sustaining strong partnerships with existing and new clients while coordinating with internal stakeholders to galvanise delivery.

You'll be the first point of contact for client queries, manage courier issues and backorders, and work cross-functionally with warehouse, tech and finance to prioritise tasks and

Qualifications

• Experience building and maintaining strong client relationships.
• Administrative experience and quick learning of new systems.
• Capable representation of the company to clients.
• Ability to manage multiple tasks and stakeholders at pace.
• Excellent written and verbal communication.

Responsibilities

• Be first point of contact for client queries via ticketing system and calls.
• Manage courier queries such as late deliveries and missing parcels.
• Own client-related queries including backorders and shipping issues.
• Collaborate across warehouse, tech and finance to prioritise queries.
• Draft concise emails outlining issues, impact, and actions taken.
• Prioritise tasks and negotiate priorities with stakeholders.
• Deliver high-quality service by understanding client needs.

Skills

Client focus

Administrative experience

Stakeholder management

Cross-functional collaboration

Communications

Independent working

Job description

IFGlobal is seeking a Client Support Specialist to manage day-to-day client administration, maintenance and finance requirements with speed and quality. The role demands developing and sustaining strong partnerships with existing and new clients while coordinating with internal stakeholders to galvanise delivery.

You'll be the first point of contact for client queries, manage courier issues and backorders, and work cross-functionally with warehouse, tech and finance to prioritise tasks and