Account Manager

IFGlobal; Christchurch; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Birthday off

Health cashback plan

Employee Assistance Programme

Company social events

Job summary

IFGlobal is a fast-growing global eCommerce fulfilment and technology business, helping ambitious brands scale through smarter fulfilment, innovative technology and great service.

We’re at an exciting stage of our journey, growing across the UK and US, expanding our operations and investing in our people and technology as we continue to scale. This role offers the chance to grow with the business and make a real impact on client success.

Qualifications

• Experience in Account Management or client services in a B2B environment.
• Ability to build relationships and become a trusted partner to clients.
• Growth mindset with a focus on revenue and client satisfaction.
• Strong data, reporting and forecasting skills.
• Proactive, collaborative and solution-focused.

Responsibilities

• Own your client portfolio and ensure ongoing delivery while spotting opportunities to grow.
• Build tailored account plans to identify opportunities to grow revenue and develop partnerships.
• Build and manage a pipeline of opportunities across your client portfolio.
• Work closely with teams across IFGlobal to solve problems, improve service and make things happen.
• Use data, forecasts, SLA performance and client insight to understand performance and drive the right conversations.
• Act as the voice of the client internally, challenging us to improve and helping develop solutions that support their growth.

Skills

Account Management

Business Development

Client Services

Data & Forecasts

Relationship Building

Tools

CRM software

Job description

We’re looking for an Account Manager to join us and play a key part in our next stage of growth.This is much more than simply looking after a portfolio of clients. You’ll build strong relationships, become a trusted partner to your customers and look for opportunities to grow accounts, develop new solutions and help our clients succeed.

You’ll be measured on both Gross Profit growth and Client Satisfaction, so we’re looking for someone who can balance brilliant client relationships with a strong commercial mindset. If you want a role where you can have a real impact, develop commercially and grow alongside a business that’s going places, we’d love to hear from you.

What you'll do

You’ll take ownership of your client portfolio, building relationships and making sure we continue to deliver while spotting opportunities to grow together. You’ll:

• Build strong, long-term relationships and become the go to person for your clients.
• Create tailored account plans and identify opportunities to grow revenue and develop our partnerships.
• Build and manage a pipeline of opportunities across your customer portfolio.
• Work closely with teams across IFGlobal to solve problems, improve service and make things happen.
• Use data, forecasts, SLA performance and client insight to understand performance and drive the right conversations.
• Act as the voice of the client internally, challenging us to improve and helping develop solutions that support their growth

What we're looking for

We’re looking for someone who enjoys building relationships but also has the commercial drive to turn great relationships into growth. You’ll ideally bring:

• Experience in Account Management, Business Development or Client Services, ideally within a B2B or solutions-led environment.
• A natural ability to build relationships, communicate confidently and become a trusted partner to your clients.
• A growth mindset – you’ll enjoy spotting opportunities, developing accounts and working towards commercial targets.
• Strong organisation and an ability to use data, reporting and forecasts to make informed decisions.
• A proactive approach – you don’t wait for problems to land; you look for solutions and opportunities.
• A collaborative attitude. We’re a growing business, so we need people who are comfortable getting involved, sharing ideas and working across teams.
• Hours: 8:30-17:30
• Monday - Friday
• Birthday off
• Health cashback plan
• Employee Assistance Programme
• Company social events

About IFGlobal

IFGlobal is a fast-growing global eCommerce fulfilment and technology business, helping ambitious brands scale through smarter fulfilment, innovative technology and great service.

We’re at an exciting stage of our journey. We’re growing across the UK and US, expanding our operations and investing in our people and technology as we continue to scale. But while we’re growing, we don’t want to lose what makes us, us. We’ve kept the close-knit, family feel of a smaller business, where people know each other, ideas are heard and everyone has the opportunity to make a difference.

It means you get the best of both worlds: the pace, ambition and opportunity of a scaling company, with a supportive team around you and plenty of opportunity to grow your career as we grow.